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<body lang="DA" link="#0563C1" vlink="#954F72" style="word-wrap:break-word">
<div class="WordSection1">
<p class="MsoPlainText"><span lang="EN-US" style="font-family:"Times New Roman",serif">Hei<o:p></o:p></span></p>
<p class="MsoPlainText"><span lang="EN-US" style="font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoPlainText"><span lang="EN-US" style="font-family:"Times New Roman",serif">Would that be possible to distribute again this CFC (see below?)? There are new deadlines.<o:p></o:p></span></p>
<p class="MsoPlainText"><span lang="EN-US" style="font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoPlainText"><span lang="EN-US" style="font-family:"Times New Roman",serif">Thanks<o:p></o:p></span></p>
<p class="MsoPlainText"><span lang="EN-US" style="font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoPlainText"><span lang="EN-US" style="font-family:"Times New Roman",serif">Ada<o:p></o:p></span></p>
<p class="MsoPlainText"><span lang="EN-US" style="font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoPlainText"><span lang="EN-US" style="font-family:"Times New Roman",serif">Call for Chapters<o:p></o:p></span></p>
<p class="MsoNormal" style="text-align:justify"><span lang="EN-US" style="font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:65.2pt;text-align:justify;text-indent:-65.2pt">
<span lang="EN-US" style="font-family:"Times New Roman",serif">“</span><b><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif">HANDBOOK ON
</span></b><b><span lang="EN-US" style="font-family:"Times New Roman",serif">ARTIFICIAL</span></b><b><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif"> INTELLIGENCE
</span></b><b><span lang="EN-US" style="font-family:"Times New Roman",serif">AND SERVICES”
<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:65.2pt;text-align:justify;text-indent:-65.2pt">
<span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:65.2pt;text-align:justify;text-indent:-65.2pt">
<span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif">to be published by<b>
</b>Edward Elgar in 2023<b> <o:p></o:p></b></span></p>
<p class="MsoPlainText"><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:65.2pt;text-indent:-65.2pt"><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif">Abstracts should be about 500 words<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:65.2pt;text-indent:-65.2pt"><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif">Final Chapters should be about 5,000-8000 words<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:65.2pt;text-indent:-65.2pt"><b><span lang="EN-US" style="font-family:"Times New Roman",serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><b><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif">Background
<o:p></o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif">Artificial intelligence (AI) is increasingly attracting scholarly attention in service research. AI, in fact, is getting more and more applied and used in
service organizations, both private and public, thus impacting both the organizations and their interactions with customers/citizens. Although research on the intersection between AI and services is increasing, it remains an emerging and unexplored research
field in terms of conceptual clarity, theoretical understanding and empirical studies as well as ethical, legal and policy issues. This handbook aims to provide a comprehensive overview and understanding of AI in service industries by collecting a rich body
of studies investigating the phenomenon from theoretical and empirical perspectives. This handbook especially aims to provide state of the art conceptual and empirical research concerning uses and applications of AI in different service sectors and from different
perspectives. <o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif">Topics of Interest
</span></b><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif">We seek chapters providing state of the art research within, but not limited to, the following broad themes. Both conceptual and empirical papers are welcome.
</span><u><span lang="EN-US" style="font-family:"Times New Roman",serif"><o:p></o:p></span></u></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif">PART I</span></b><b><span lang="EN-US" style="font-family:"Times New Roman",serif">:
</span></b><b><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif">MAPPING CONCEPTUAL RESEARCH ON AI AND SERVICES<u>
<o:p></o:p></u></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<ul style="margin-top:0cm" type="disc">
<li class="MsoListParagraphCxSpFirst" style="margin-bottom:0cm;margin-left:0cm;mso-add-space:auto;line-height:normal;mso-list:l1 level1 lfo1;text-autospace:none">
<span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif">Understanding the Intersection between Services and Artificial Intelligence<o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin-bottom:0cm;margin-left:0cm;mso-add-space:auto;line-height:normal;mso-list:l1 level1 lfo1;text-autospace:none">
<span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif">Conceptualizing and Theorizing Artificial Intelligence and Services
<o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="margin-bottom:0cm;margin-left:0cm;mso-add-space:auto;mso-list:l1 level1 lfo1">
<span lang="EN-US" style="font-size:12.0pt;line-height:106%;font-family:"Times New Roman",serif">Analyzing Artificial Intelligence and Services<u><o:p></o:p></u></span></li><li class="MsoListParagraphCxSpMiddle" style="margin-bottom:0cm;margin-left:0cm;mso-add-space:auto;mso-list:l1 level1 lfo1">
<span lang="EN-US" style="font-size:12.0pt;line-height:106%;font-family:"Times New Roman",serif">AI and Value Creation<u><o:p></o:p></u></span></li><li class="MsoListParagraphCxSpLast" style="margin-bottom:0cm;margin-left:0cm;mso-add-space:auto;mso-list:l1 level1 lfo1">
<span lang="EN-US" style="font-size:12.0pt;line-height:106%;font-family:"Times New Roman",serif">Others<u><o:p></o:p></u></span></li></ul>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:65.2pt;text-indent:-65.2pt"><b><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif">PART II: FRAMING ARTIFICIAL INTELLIGENCE TECHNOLOGIES IN THE CONTEXT OF
</span></b><b><span lang="EN-US" style="font-family:"Times New Roman",serif">SERVICES<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-family:"Times New Roman",serif"><o:p> </o:p></span></b></p>
<p class="MsoListParagraphCxSpFirst" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:14.2pt;mso-add-space:auto;text-indent:-18.0pt;mso-list:l2 level1 lfo2">
<![if !supportLists]><span lang="EN-US" style="font-size:12.0pt;line-height:106%;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US" style="font-size:12.0pt;line-height:106%;font-family:"Times New Roman",serif">AI and customer relationship management<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:14.2pt;mso-add-space:auto;text-indent:-18.0pt;mso-list:l2 level1 lfo2">
<![if !supportLists]><span lang="EN-US" style="font-size:12.0pt;line-height:106%;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US" style="font-size:12.0pt;line-height:106%;font-family:"Times New Roman",serif">AI and Service encounter<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:14.2pt;mso-add-space:auto;text-indent:-18.0pt;mso-list:l2 level1 lfo2">
<![if !supportLists]><span lang="EN-US" style="font-size:12.0pt;line-height:106%;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US" style="font-size:12.0pt;line-height:106%;font-family:"Times New Roman",serif">AI, services and the sociology of technology<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:14.2pt;mso-add-space:auto;text-indent:-18.0pt;mso-list:l2 level1 lfo2">
<![if !supportLists]><span lang="EN-US" style="font-size:12.0pt;line-height:106%;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US" style="font-size:12.0pt;line-height:106%;font-family:"Times New Roman",serif">AI and service innovation<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:14.2pt;mso-add-space:auto;text-indent:-18.0pt;mso-list:l2 level1 lfo2">
<![if !supportLists]><span lang="EN-US" style="font-size:12.0pt;line-height:106%;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US" style="font-size:12.0pt;line-height:106%;font-family:"Times New Roman",serif">AI and Back Office<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:14.2pt;mso-add-space:auto;text-indent:-18.0pt;mso-list:l2 level1 lfo2">
<![if !supportLists]><span lang="EN-US" style="font-size:12.0pt;line-height:106%;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US" style="font-size:12.0pt;line-height:106%;font-family:"Times New Roman",serif">AI and Front Office (e.g. Chat bot)<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:14.2pt;mso-add-space:auto;text-indent:-18.0pt;mso-list:l2 level1 lfo2">
<![if !supportLists]><span lang="EN-US" style="font-size:12.0pt;line-height:106%;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US" style="font-size:12.0pt;line-height:106%;font-family:"Times New Roman",serif">AI and self service<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:14.2pt;mso-add-space:auto;text-indent:-18.0pt;mso-list:l2 level1 lfo2">
<![if !supportLists]><span lang="EN-US" style="font-size:12.0pt;line-height:106%;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US" style="font-size:12.0pt;line-height:106%;font-family:"Times New Roman",serif">AI and Augmented Intelligence<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpLast" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:14.2pt;mso-add-space:auto;text-indent:-18.0pt;mso-list:l2 level1 lfo2">
<![if !supportLists]><span lang="EN-US" style="font-size:12.0pt;line-height:106%;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US" style="font-size:12.0pt;line-height:106%;font-family:"Times New Roman",serif">AI and Employment in Services<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif">PART III: EMPIRICAL STUDIES OF AI IN SERVICE SECTORS
<o:p></o:p></span></b></p>
<p class="MsoListParagraphCxSpFirst" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:14.2pt;mso-add-space:auto;text-indent:-18.0pt;mso-list:l0 level1 lfo3">
<![if !supportLists]><span lang="EN-US" style="font-size:12.0pt;line-height:106%;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US" style="font-size:12.0pt;line-height:106%;font-family:"Times New Roman",serif">AI and Manual services (e.g., repairing and maintenance of technical equipment, facilities management)<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:14.2pt;mso-add-space:auto;text-indent:-18.0pt;mso-list:l0 level1 lfo3">
<![if !supportLists]><span lang="EN-US" style="font-size:12.0pt;line-height:106%;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US" style="font-size:12.0pt;line-height:106%;font-family:"Times New Roman",serif">AI and Business Services (e.g., lawyers, accountant, etc.)<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:14.2pt;mso-add-space:auto;text-indent:-18.0pt;mso-list:l0 level1 lfo3">
<![if !supportLists]><span lang="EN-US" style="font-size:12.0pt;line-height:106%;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US" style="font-size:12.0pt;line-height:106%;font-family:"Times New Roman",serif">AI and Public services (e.g., elderly care, state and municipal services, libraries, education, health care services, taxation, etc.)
<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:14.2pt;mso-add-space:auto;text-indent:-18.0pt;mso-list:l0 level1 lfo3">
<![if !supportLists]><span lang="EN-US" style="font-size:12.0pt;line-height:106%;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US" style="font-size:12.0pt;line-height:106%;font-family:"Times New Roman",serif">AI and Personal Services (e.g., tourism, medical services)
<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpLast" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:0cm;margin-left:14.2pt;mso-add-space:auto;text-indent:-18.0pt;mso-list:l0 level1 lfo3">
<![if !supportLists]><span lang="EN-US" style="font-size:12.0pt;line-height:106%;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US" style="font-size:12.0pt;line-height:106%;font-family:"Times New Roman",serif">AI and service design
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif">PART IV: AI AND ETHICAL ISSUES<o:p></o:p></span></b></p>
<ul style="margin-top:0cm" type="disc">
<li class="MsoListParagraphCxSpFirst" style="color:#2E2E2E;margin-bottom:0cm;margin-left:0cm;mso-add-space:auto;mso-list:l3 level1 lfo4">
<span lang="EN-US" style="font-size:12.0pt;line-height:106%;font-family:"Times New Roman",serif">Algorithmic transparency/accountability/ explainability<o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="color:#2E2E2E;margin-bottom:0cm;margin-left:0cm;mso-add-space:auto;mso-list:l3 level1 lfo4">
<span lang="EN-US" style="font-size:12.0pt;line-height:106%;font-family:"Times New Roman",serif">Privacy and data protection issues<o:p></o:p></span></li><li class="MsoListParagraphCxSpLast" style="color:#2E2E2E;margin-bottom:0cm;margin-left:0cm;mso-add-space:auto;mso-list:l3 level1 lfo4">
<span lang="EN-US" style="font-size:12.0pt;line-height:106%;font-family:"Times New Roman",serif">AI and Human Rights <o:p></o:p></span></li></ul>
<p class="MsoNormal"><span lang="EN-US" style="font-size:13.5pt;font-family:"Times New Roman",serif;color:#2E2E2E"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif">PART V: AI AND POLICY AND GOVERNANCE ISSUES<o:p></o:p></span></b></p>
<ul style="margin-top:0cm" type="disc">
<li class="MsoListParagraphCxSpFirst" style="color:#2E2E2E;margin-bottom:0cm;margin-left:0cm;mso-add-space:auto;mso-list:l3 level1 lfo4">
<span lang="EN-US" style="font-size:12.0pt;line-height:106%;font-family:"Times New Roman",serif">Governing AI<o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="color:#2E2E2E;margin-bottom:0cm;margin-left:0cm;mso-add-space:auto;mso-list:l3 level1 lfo4">
<span lang="EN-US" style="font-size:12.0pt;line-height:106%;font-family:"Times New Roman",serif">AI risks and guidelines for AI<o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="color:#2E2E2E;margin-bottom:0cm;margin-left:0cm;mso-add-space:auto;mso-list:l3 level1 lfo4">
<span lang="EN-US" style="font-size:12.0pt;line-height:106%;font-family:"Times New Roman",serif;color:windowtext">Data-driven policy making</span><span lang="EN-US" style="font-size:12.0pt;line-height:106%;font-family:"Times New Roman",serif">
<o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="color:#2E2E2E;margin-bottom:0cm;margin-left:0cm;mso-add-space:auto;mso-list:l3 level1 lfo4">
<span lang="EN-US" style="font-size:12.0pt;line-height:106%;font-family:"Times New Roman",serif">AI-adoption and public value perspectives<o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="color:#2E2E2E;margin-bottom:0cm;margin-left:0cm;mso-add-space:auto;mso-list:l3 level1 lfo4">
<span lang="EN-US" style="font-size:12.0pt;line-height:106%;font-family:"Times New Roman",serif">AI and representation of constituencies in public administration<o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="color:#2E2E2E;margin-bottom:0cm;margin-left:0cm;mso-add-space:auto;mso-list:l3 level1 lfo4">
<span style="font-size:12.0pt;line-height:106%;font-family:"Times New Roman",serif;color:windowtext">AI guidelines and compliance</span><span lang="EN-US" style="font-size:12.0pt;line-height:106%;font-family:"Times New Roman",serif"><o:p></o:p></span></li><li class="MsoListParagraphCxSpLast" style="color:#2E2E2E;margin-bottom:0cm;margin-left:0cm;mso-add-space:auto;mso-list:l3 level1 lfo4">
<span style="font-size:12.0pt;line-height:106%;font-family:"Times New Roman",serif;color:windowtext">AI policy and regulation</span><span lang="EN-US" style="font-size:12.0pt;line-height:106%;font-family:"Times New Roman",serif"><o:p></o:p></span></li></ul>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif">PART VI: EMERGING THEMES
<o:p></o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif">The chapters will undergo a review process where the authors may be invited to review other chapters.</span><span lang="EN-US" style="font-family:"Times New Roman",serif"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-family:"Times New Roman",serif"><o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif">Important Dates<o:p></o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif">Abstracts of 500 words due: October 10, 2022<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif">Acceptance of Abstracts: October 30, 2022<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif">Full Chapters due: March 1, 2023<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif">Reviews to authors: April 15, 2023<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif">Final Chapters due: June 15, 2023<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif">Final Acceptance: July 15, 2023<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif">Book published end of 2023<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif">We consider organizing a workshop online or hybrid to discuss the abstract and/or the full chapters. Authors of accepted abstracts will be notified about this
at a later point.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoPlainText"><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif">To submit your abstracts/chapters or for any question, please email one of the editors:<o:p></o:p></span></p>
<p class="MsoPlainText"><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoPlainText"><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif">Prof. Ada Scupola, Roskilde University, Denmark,
</span><a href="mailto:ada@ruc.dk"><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif">ada@ruc.dk</span></a><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman",serif">;
<o:p></o:p></span></p>
<p class="MsoPlainText"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Prof. Anders Hansen Henten, Aalborg University, Denmark,
</span><a href="mailto:henten@es.aau.dk"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">henten@es.aau.dk</span></a><span style="font-size:12.0pt;font-family:"Times New Roman",serif">;
<o:p></o:p></span></p>
<p class="MsoPlainText"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Prof. Lars Fuglsang, Roskilde University, Denmark,
</span><a href="mailto:fuglsang@ruc.dk"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">fuglsang@ruc.dk</span></a><span style="font-size:12.0pt;font-family:"Times New Roman",serif">;
<o:p></o:p></span></p>
<p class="MsoPlainText"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Prof. Jon Sundbo, Roskilde University, Denmark,
</span><a href="mailto:sundbo@ruc.dk"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">sundbo@ruc.dk</span></a><span style="font-size:12.0pt;font-family:"Times New Roman",serif"> .
<o:p></o:p></span></p>
<p class="MsoPlainText"><span style="font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black;mso-fareast-language:DA">Best Regards/Med venlig hilsen<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black;mso-fareast-language:DA">Ada Scupola</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black;mso-fareast-language:DA"><br>
Professor (MSO)<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black;mso-fareast-language:DA"><img border="0" width="100" height="42" style="width:1.0416in;height:.4404in" id="Billede_x0020_1" src="cid:image001.gif@01D8C441.31A22D60" alt="RUC"></span><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black;mso-fareast-language:DA"><br>
<br>
</span><b><span lang="EN-US" style="font-size:12.0pt;font-family:"Tahoma",sans-serif;color:black;mso-fareast-language:DA">Roskilde University</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black;mso-fareast-language:DA"><br>
Department of Social Science and Business<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black;mso-fareast-language:DA">Universitetsvej 1<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black;mso-fareast-language:DA">DK-4000 Roskilde<br>
Telefon: +4546742598<br>
ruc.dk<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black;mso-fareast-language:DA"><a href="https://forskning.ruc.dk/da/persons/ada"><span style="color:blue">https://forskning.ruc.dk/da/persons/ada</span></a><br>
<a href="https://forskning.ruc.dk/da/organisations/innovation-i-service-og-oplevelse"><span style="color:blue">https://forskning.ruc.dk/da/organisations/innovation-i-service-og-oplevelse</span></a><br>
<a href="https://www.co-val.eu/"><span style="color:blue">https://www.co-val.eu/</span></a><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Tahoma",sans-serif;color:#1F497D;mso-fareast-language:DA"><a href="https://ruc.dk/forskningsprojekt/tvaerinstitutionel-platform-om-kunstig-intelligens-og-organisationer"><span style="color:blue">https://ruc.dk/forskningsprojekt/tvaerinstitutionel-platform-om-kunstig-intelligens-og-organisationer</span></a></span><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black;mso-fareast-language:DA"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:gray;mso-fareast-language:DA">facebook.com/ruc.dk<br>
twitter.com/roskildeuni<br>
instagram.com/roskildeuniversitet<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:DA">Recent Publications<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:DA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;mso-fareast-language:DA">Scupola, A.</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-language:DA">,
& Mergel, I. (Accepteret/In press). Co-Production in Digital Transformation of Public Administration and Public Value Creation: The case of Denmark. <i>Government Information Quarterly</i></span><span lang="EN-US" style="mso-fareast-language:DA">.<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;mso-fareast-language:DA">Hansen, A. V.</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-language:DA">,
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white;mso-fareast-language:DA">Scupola, A.</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-language:DA"> (2018). Digital
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