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<b>Call for Papers: HICSS58 Minitrack on Digital Service Innovation and Design</b></div>
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<a href="https://hicss.hawaii.edu/tracks-58/decision-analytics-and-service-science/#digital-service-innovation-and-design-minitrack" originalsrc="https://hicss.hawaii.edu/tracks-58/decision-analytics-and-service-science/#digital-service-innovation-and-design-minitrack" shash="FN0HoTRHqioteXB0lnVyYhg6+/oZRJCPtvrzMVmVpUG45sbfGzbxtuWlAOqtyTwmCg95zF6wbDN7wdKJ+EwpZltjRH/cUCyt0VofcCCH58e+cQd4wFjD/C3ttOLr6zgdgKGHhx0vfWFCCj6a1UiQ27ZwJ3W/IRcmppsYDhPSTk0=">https://hicss.hawaii.edu/tracks-58/decision-analytics-and-service-science/#digital-service-innovation-and-design-minitrack</a><br>
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<div>There are substantial opportunities for information technology (IT) and digitalization-driven service innovation in industrial and business-to-business settings and in the consumer space. These opportunities exist particularly where innovation activities
increase the digitization of services and service processes. In a broad sense, digital services can be defined as systems that enable value co-creation and limit value co-destruction through the development and implementation of IT-enabled processes that integrate
system value propositions with customer value drivers. They draw on different technologies such as sensors, real-time analytics of data, augmented and virtual realities, computer hardware, software, and human and system actors. Such technologies form a service
platform where different actors assemble the service in situ. As a result, the embedded systems of today and the Internet-of-things of tomorrow are the precursors for the upcoming era of cybernized service innovations.</div>
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<div>This minitrack aims to attract research on digital service innovation and design and new technological opportunities. The key drivers in this area of study are the multiplying technological opportunities for digital services stemming from generative AI
(such as ChatGPT), Internet of Things (IoT), virtual/augmented reality, web3, cyber-physical systems, and so on. The minitrack provides a discussion forum for researchers interested in theoretical and practical problems related to digital service innovations
and their design. Relevant topics for this minitrack include, but are not limited to:</div>
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<font face="Helvetica" style="font-size: 12px;">Generative AI-based service innovations<o:p></o:p></font></li><li class="MsoNormal" style="margin: 0cm; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(48, 49, 51);">
<font face="Helvetica" style="font-size: 12px;">Discovery, fuzzy-front end, and innovation processes<o:p></o:p></font></li><li class="MsoNormal" style="margin: 0cm; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(48, 49, 51);">
<font face="Helvetica" style="font-size: 12px;">Continuous and experimental service design and development processes and methodologies<o:p></o:p></font></li><li class="MsoNormal" style="margin: 0cm; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(48, 49, 51);">
<font face="Helvetica" style="font-size: 12px;">Generative AI in service design and service innovation processes<o:p></o:p></font></li><li class="MsoNormal" style="margin: 0cm; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(48, 49, 51);">
<font face="Helvetica" style="font-size: 12px;">Analytics-supported service design and development<o:p></o:p></font></li><li class="MsoNormal" style="margin: 0cm; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(48, 49, 51);">
<font face="Helvetica" style="font-size: 12px;">Design and evaluation of innovative digital services<o:p></o:p></font></li><li class="MsoNormal" style="margin: 0cm; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(48, 49, 51);">
<font face="Helvetica" style="font-size: 12px;">Service ecosystems, platforms, and novel architectures<o:p></o:p></font></li><li class="MsoNormal" style="margin: 0cm; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(48, 49, 51);">
<font face="Helvetica" style="font-size: 12px;">Consumer and enterprise user aspects, novel forms of actor engagement<o:p></o:p></font></li><li class="MsoNormal" style="margin: 0cm; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(48, 49, 51);">
<font face="Helvetica" style="font-size: 12px;">Service ecosystems and effective patterns of actor engagement in digital services<o:p></o:p></font></li><li class="MsoNormal" style="margin: 0cm; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(48, 49, 51);">
<font face="Helvetica" style="font-size: 12px;">Hedonic IT-enabled service innovations<o:p></o:p></font></li><li class="MsoNormal" style="margin: 0cm; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(48, 49, 51);">
<font face="Helvetica" style="font-size: 12px;">Socio-psychological aspects of IT-enabled service use<o:p></o:p></font></li><li class="MsoNormal" style="margin: 0cm; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(48, 49, 51);">
<font face="Helvetica" style="font-size: 12px;">Understanding social and cultural contexts<o:p></o:p></font></li><li class="MsoNormal" style="margin: 0cm; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(48, 49, 51);">
<font face="Helvetica" style="font-size: 12px;">Cyber-physical and IoT-enabled service innovations<o:p></o:p></font></li><li class="MsoNormal" style="margin: 0cm; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(48, 49, 51);">
<font face="Helvetica" style="font-size: 12px;">Metaverse, Generative AI, Cyber-Physical, and IoT-enabled services from different disciplinary perspectives, such as information systems, operations research, software engineering, service science, and service
research<o:p></o:p></font></li><li class="MsoNormal" style="margin: 0cm; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(48, 49, 51);">
<font face="Helvetica" style="font-size: 12px;">Service innovation based on generative AI-enabled services (such as ChatGPT, etc.)<o:p></o:p></font></li><li class="MsoNormal" style="margin: 0cm; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(48, 49, 51);">
<font face="Helvetica" style="font-size: 12px;">Metaverse and IoT service ecosystems, platforms, and novel architecture for service innovation<o:p></o:p></font></li><li class="MsoNormal" style="margin: 0cm; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(48, 49, 51);">
<font face="Helvetica" style="font-size: 12px;">Theoretical aspects of Metaverse, Cyber-physical, and IoT-enabled services research<o:p></o:p></font></li><li class="MsoNormal" style="margin: 0cm; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(48, 49, 51);">
<font face="Helvetica" style="font-size: 12px;">Metaverse, Generative AI-augmented, Cyber-physical, and IoT-enabled services as artifacts<o:p></o:p></font></li><li class="MsoNormal" style="margin: 0cm; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(48, 49, 51);">
<font face="Helvetica" style="font-size: 12px;">Generative Artificial-intelligence enabled services:<o:p></o:p></font></li><li class="MsoNormal" style="margin: 0cm; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(48, 49, 51);">
<font face="Helvetica" style="font-size: 12px;">Service Robots and Service Robot enabled services<o:p></o:p></font></li><li class="MsoNormal" style="margin: 0cm; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(48, 49, 51);">
<font face="Helvetica" style="font-size: 12px;">Services enabled by natural language assistants<o:p></o:p></font></li><li class="MsoNormal" style="margin: 0cm; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(48, 49, 51);">
<font face="Helvetica" style="font-size: 12px;">Human-machine interaction in AI-enabled services<o:p></o:p></font></li><li class="MsoNormal" style="margin: 0cm; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(48, 49, 51);">
<font face="Helvetica" style="font-size: 12px;">Operational aspects of AI-enabled services, e.g., monitoring and support<o:p></o:p></font></li><li class="MsoNormal" style="margin: 0cm; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(48, 49, 51);">
<font face="Helvetica" style="font-size: 12px;">Ethical and regulatory considerations in designing AI-enabled services<o:p></o:p></font></li><li class="MsoNormal" style="margin: 0cm; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(48, 49, 51);">
<font face="Helvetica" style="font-size: 12px;">New technology-enabled services, e.g., services using smart television, smart watches, wearables, mobile devices, and phones, or other technologies like augmented/virtual reality, blockchain, IoT, etc.<o:p></o:p></font></li><li class="MsoNormal" style="margin: 0cm; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(48, 49, 51);">
<font face="Helvetica" style="font-size: 12px;">Metaverse and Web3-enabled services:<o:p></o:p></font></li><li class="MsoNormal" style="margin: 0cm; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(48, 49, 51);">
<font face="Helvetica" style="font-size: 12px;">New decentralized service innovations<o:p></o:p></font></li><li class="MsoNormal" style="margin: 0cm; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(48, 49, 51);">
<font face="Helvetica" style="font-size: 12px;">Service automation with Web3 technologies</font><font face="Hind" style="font-size: 11.5pt;"><o:p></o:p></font></li></ul>
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<strong style="box-sizing: border-box; color: rgb(48, 49, 51); caret-color: rgb(48, 49, 51);">Important Dates & Paper Submission</strong><br style="box-sizing: border-box; caret-color: rgb(48, 49, 51); color: rgb(48, 49, 51);">
<span style="caret-color: rgb(48, 49, 51); color: rgb(48, 49, 51); background-color: rgb(255, 255, 255);">June 15, 2024 | 11:59 pm HST: Paper submission deadline</span><br style="box-sizing: border-box; caret-color: rgb(48, 49, 51); color: rgb(48, 49, 51);">
<span style="caret-color: rgb(48, 49, 51); color: rgb(48, 49, 51); background-color: rgb(255, 255, 255);">August 17, 2024 | 11:59 pm HST: Notification of acceptance/rejection</span><br style="box-sizing: border-box; caret-color: rgb(48, 49, 51); color: rgb(48, 49, 51);">
<span style="caret-color: rgb(48, 49, 51); color: rgb(48, 49, 51); background-color: rgb(255, 255, 255);">September 22, 2024|11:59 pm HST: Deadline for authors to submit final manuscript for publication</span><br style="box-sizing: border-box; caret-color: rgb(48, 49, 51); color: rgb(48, 49, 51);">
<span style="caret-color: rgb(48, 49, 51); color: rgb(48, 49, 51); background-color: rgb(255, 255, 255);">October 1, 2024 | 11:59 pm HST: Deadline for at least one author of each paper to register</span></div>
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Submit your papers at <a href="https://hicss-submissions.org/" originalsrc="https://hicss-submissions.org/" shash="UTsxlPjQdK35tNagyLM11vtOtx4sumH1YjwsMyEPKV/bRJ2fmZaqqzvKzu55MHl3ULgiYSkcYs6eLDvw4wrAtoV0JwrGCOEH2L4WDb9shDFKKV73IOllMEpIJNkOShxeSW511OWdgMsRxDGGT0r/3ZczJJ1Vxbhwkl7L+EVkqDg=">https://hicss-submissions.org/</a> (Opens
April 15).</div>
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<div>Best regards, </div>
<div>Tuure, Jan Marco and Tilo </div>
<div>Minitrack Co-Chairs</div>
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