[AISWorld] Final Program - SIG SVC 2012 Workshop
Hefley, William E
wehefley at katz.pitt.edu
Tue Dec 11 07:33:15 EST 2012
Below you can find the final program of the pre-ICIS 2012 SIG SVC workshop in Orlando, to be held on Sunday, 16 December 2012 at the Orlando Marriott World Center Resort and Convention Center (Room Crystal P), from 8:30 AM to 5:30 PM.
Registration is still possible through the ICIS online registration system.
Time Topic Speaker
8:30 - 8:45 Introductions Bill Hefley, Sue Conger, Stuart Galup
8:45 - 9:05 Paper 1 Richard Welke. Every process is a service is a business
9:05 - 9:25 Paper 2 Mary Tate, Elfi Furtmueller and Celeste Wilderom. Service development as action design research
9:25- 9:45 Paper 3 Immanuel Pahlke and Roman Beck. End User Empowerment through Platforms for Situational Applications -
A prerequisite for Business Agility
9:45- 10:00 Break
10:00 - 10:50 Panel 1 Challenges of IT enabled, digital service design.
Ken Peffers, Tilo Böhmann, Timo Saarinen, Virpi Tuunainen and Tuure Tuunanen
10:50- 11:00 Short Break
11:00 - 11:20 Paper 4 John Beachboard, Barreto Charmaine and Nelson Massad. Can IT Service Level Management Drive Business-IT Alignment?
11:20 - 11:40 Paper 5 Sue Conger, Bill Hefley, Stuart D. Galup and Ronald Dattero. Service Quality Measurement: Past and Future
11:40 - 12:00 Paper 6 Manuel Mora, Mahesh Raisinghani and Ovsei Gelman A comparison of service design processes in relevant international
ITSM models and standards
12:00-1:45 Working lunch SIGSVC Business meeting – Fons Wijnhoven
1:45 -- 2:05 Paper 7 Virpi Tuunainen, Tuure Tuunanen and Fiona Nah. Mobile Customer’s Switching Behavior: Comparative Importance of
Social Factors and Device Characteristics in Lead and Lag Environments
2:05 - 2:25 Paper 8 Jan Parchmann and Tilo Böhmann. Smart Home Service Opportunity Identification
2:25 - 2:45 Paper 9 Steven Alter. Resources for Action: A Detailed View of Resources in Service Systems
2:45- 3:00 Break
3:00 - 3:20 Panel 2 Understanding Service Systems
Panel 2 Soumaya Ben Letaifa. How to Leverage Social Collaboration through Innovation Platforms? A Service-dominant logic approach
Panel 2 Tong Tony Bao and Steven Chang. An Empirical Analysis of Opinion Leader’s Word of Mouth Effects
3:20 - 3:30 Short Break
3:30 - 3:50 Paper 10 Hanne Westh Nicolajsen and Ada Scupola. Creating a new innovation orientation through implementation of an idea competition tool
3:50 - 4:10 Paper 11 Fons Wijnhoven, Jasper Veldman and Maarten Ter Harmsel. Mass customization as a solution for the service industry
4:10 - 4:30 Paper 12 Martin Semmann, Sharif Amrou and Tilo Böhmann. Analysis of Learning Management Systems According to a Holistic View on
Corporate Education Services
4:30 - 5:30 Closing & Socialize Fons Wijnhoven
------------------------------------------------------------------------------------
Bill Hefley, Ph.D., CDP, COP
Clinical Associate Professor, Decision, Operations, and Information Technology
Katz Graduate School of Business & College of Business Administration
University of Pittsburgh
272B Mervis Hall
Pittsburgh, PA 15260 USA
Tel: 1-412-383-9011
e-mail: wehefley at katz.pitt.edu
web: http://www.pitt.edu/~wehefley
More information about the AISWorld
mailing list