[AISWorld] Call for Participation & Program: SIG SVC 2013 Workshop

Thu Dec 5 10:44:52 EST 2013

Call for participation & Program for SIG SVC 2013 Workshop: 

Delivering and Managing Services in “Systems of Service Systems”

Please join us for SIG Services Workshop 2013. Please note that for all SIG SVC workshop participants who have opted for participating in the social event as well: The all-Italian 3-course dinner including wine and water will take place on Saturday night, December 14th, starting at 7:30 pm at Al Penny Ristorante (Via Bligny 42, 20136 Milan), which is in walking distance to the conference venue and close to the recommended hotels.

The Workshop will take place on Sunday, December 15th, starting at 8:00 am at Bocconi University, location: Room N20 “Velodromo” on the 2nd floor

Time

Topic

08:00 - 08:15

Introduction Roman Beck

08:15 - 09:45

1.   Paper Session (Chair: Virpi Tuunainen)

Paper 1: From Resources and Activities to Value for Customers within Systems of Service Systems (Steven Alter)

Paper 2: Managing Heterogeneity in IT Service Management: Towards a Research Agenda (Robert Heininger, Markus Böhm and Helmut Krcmar)

Paper 3: A Service Science Perspective on Big Data and the Evolution of Business Models (Christoph Breidbach, Paul Maglio and Patricia Selinger)

09:45- 10:00

Coffee Break

10:00 - 11:00

Keynote

John Leslie King

11:00 – 12:00

2.   Paper Session (Chair: Ada Scupola)

Paper 4: Contingencies in Value Creation from Digitized Services: An Empirical Analysis of Credit Unions (Abhishek Kathuria, Jiban Khuntia and Terence Saldanha)

Paper 5: Information Systems Design Considerations for an IT-Intensive Innovative BPO Service: Insights from a Banking Case Study (Myriam Raymond and Frantz Rowe)

Paper 6: Applying Stakeholder Theory for Developing the Valuation Framework of E-Health Service (Hsin-Lu Chang and Yu-Sheng Wang)

12:00 – 01:30

Working Lunch and Research-in-Progress Poster Session

Poster 1: Design Goals for IT-Enabled Local-Social Service (Corvin Meyer-Blankart, Jan Parchmann and Tilo Böhmann)

Poster 2: A Service System Design for Chronically Ill Out-Patient Care and Monitoring (Vijayan Sugumaran, Subramaniam Ganesan, Ravi Parameswaran and Rajkumar Bhojan)

Poster 3: Optimizing IT Success Through IT Governance Committees (Rui Huang)

Poster 4: An analysis of information service failures (Fons Wijnhoven)

01:30 – 03:00

3.   Paper Session (Chair: Fons Wijnhoven)

Paper 7: Increase Accuracy of Service Costing using Customer Involvement - An Application Scenario based on Service System Analytics (Wolfgang Seiringer, Peter Hottum and Jorge Cardoso)Paper 8: Functional Service Requirements for Blind Users (Ken Peffers and Andrea Kayl)

Paper 9: Functional Affordances of Social Media for Sensing Service Innovations (Jens Poeppelbuss and Andrea Malsbender)

Paper 10: Have You Checked-In? An Exploration of Location-Based Social Network Services and Privacy (Mark Williams, Lesley Gardner, Don Sheridan and Tuure Tuunanen)

03:00 – 03:30

Coffee Break

03:30 - 05:00

4.   Paper Session (Chair: Tilo Böhmann)

Paper 11: Understanding Mobile Platform Switching: A Symmetrical Push-Pull Mooring Framework (Jussi Nykänen, Virpi Tuunainen, Tuure Tuunanen and Fiona Nah)

Paper 12: Resources and capabilities of software customization services and their influence in innovation activities: Evidence from an exploratory interview study (Matthias Bertram, Mario Schaarschmidt and Harald Von Kortzfleisch)

Paper 13: Automatic Generation of Petri Net-Based Availability Prediction Models for IT Services (Sascha Bosse and Klaus Turowski)

Paper 14: User Driven Innovation in Involving Facilities Management Services (Giulia Nardelli and Ada Scupola)

05:00 – 05:30

Closing and Socialize

For more information:

Prof. Dr. Roman Beck | Chair of E-Finance & Services Science

Fachbereich Wirtschaftswissenschaften | Goethe-Universität Frankfurt
House of Finance | Grüneburgplatz 1 | D-60323 Frankfurt

rbeck at wiwi.uni-frankfurt.de |  www.servicesscience.de | Tel. +49 (0)69 798 33878 

Fax +49 (0)69 798 33910 | twitter @roman_beck

Best regards,

Tuure Tuunanen, D.Sc. (Econ.)
Professor
Dept. of CS&IS
Univ. of Jyväskylä

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CSL Global Faculty, The Center for Services Leadership,
Arizona State University, http://wpcarey.asu.edu/csl/
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Would you like know more about digital services and value co-creation? 
See http://aisel.aisnet.org/pajais/vol2/iss1/5

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