[AISWorld] Business Excellence Through Process Management

Tue May 9 07:37:00 EDT 2017

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*Business Excellence Through Process Management*

Manik Kher

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*Description:*

Quality is an attitude to be acquired. This book tells you how to do 
this in the wake of the transition from the sellers’ market to buyers’ 
due to globalization. Gone are the days of selling inferior goods as 
‘seconds’ to consumers. Based on the author’s extensive field-work in 
industries, this study traces this change in the shift of quality to the 
centre stage of business.

A number of tools of quality management such as Lean Manufacturing, PDCA 
(Plan, Do, Check, Act) Cycle, Poka-yoke, Five Ss, Surveys, Benchmarking, 
Six Sigma and Total Productive Maintenance have been discussed in 
detail. The book fills the chasm between theory and practice, between 
the academia and professionals.

This book provides a window to the current practices of process 
management and business excellence in industry. It presents some of the 
best and current practices of process management and provides good 
learning for engineering and management students aspiring to enter 
industry of any kind and working professionals seeking knowledge 
upgradation. Most importantly, the book conveys the message that quality 
is not for a customer alone; it is also for providing self 
accomplishment in work.

With concrete examples from Indian industries, this book shows how 
quality and business excellence can be achieved by improving every 
nuance of a work process.

Economic liberalization has ended the era of the sellers’ market giving 
way to the buyers’ market. The need for survival in market competition 
made manufacturers quality conscious. Quality, however, was only one of 
the factors for surviving competition.

This book analyses process management of some of the best Indian 
products, such as the Electronic Voting Machine, Amul butter and Tata 
Sponge iron. It shows how process management leads to business 
excellence and helps inculcate good practices in improving quality of 
products and processes.

The book has six chapters:

• Chapter 1: ‘Achieving Quality Through Process Management’ presents an 
introductory framework of the subject and shows the linkage between 
process management, quality and business excellence.

• Chapter 2: ‘What Quality Is’ puts forth in detail the philosophy of 
quality, its parameters, the IS0 and the concept of Total Quality 
Management.

• Chapter 3: ‘Building Quality Consciousness’ emphasizes that the 
responsibility of every management is to inculcate the value of quality 
among employees.

• Chapter 4: ‘Employee Involvement in Process Management’ discusses 
achievements in quality through Kaizen groups and Quality circles.

• Chapter 5: ‘Process Management and Re-engineering’ demonstrates that 
processes need to be re-engineered continuously in order to adapt them 
to the changing business scenario.

• Chapter 6: ‘Business Excellence: The Ultimate Goal’ highlights the 
fact that business excellence is the current buzzword in corporate India.

*Contents:*

/Preface/

/Acknowledgements/

*Chapter 1: Achieving Quality Through Process Management* • The Market 
Change: From Sellers’ to Buyers’ • Elimination of Hidden Costs • 
Improving the Process • Process Flow • Understanding the TQM Linkages • 
Certification by the International Standards Organization (ISO) • 
Requirements under ISO Series • ISO-TS 16949 • ISO and Process 
Management • Lean Manufacturing • PDCA Cycle • Poka-yoke • Five Ss • 
Training • Surveys • Benchmarking • Six Sigma • Total Productive 
Maintenance • Quality in the Service Sector • Audit • Forget This Not • 
References

*Chapter 2: What Quality Is • *The Philosophy of Quality • Ambiguity in 
Parameters of Quality • Efficiency and Effectiveness of Quality • Forget 
This Not • References

*Chapter 3: Building Quality Consciousness* • Check-list for Management 
• Empathy and Quality • Emotional Climate at Work • Common Stages in Any 
Manufacturing Process • Training the Employees by the Employees • 
Productivity in Meetings • From Design to Product • Visual Management of 
Quality • Performance of a Work-Station • Quality at the Individual 
Level • Urgency and Quality • Quality as a Group Activity • Forget This 
Not • References

*Chapter 4: Employee Involvement in Process Management* • Contributions 
by Kaizen and Quality Circles • Kaizen in Tata Sponge Iron Ltd • Forget 
This Not • Reference

*Chapter 5: Process Management and Re-engineering* • Process Management 
in Tata Sponge Iron Ltd • The Product and the Process • Reward and 
Recognition • Improvement in Medical Facility • Quality of Life in the 
Colony • Re-engineering of Management Processes • Customer Driven 
Re-engineering • Electronic Voting Machine (EVM) • Quality Thy Name is 
Amul • Milk Procurement • A Pro-active Approach towards Cattle Health • 
Breeding Services • Forget This Not • References

*Chapter 6: Business Excellence: The Ultimate Goal* • What is Business 
Excellence? • Determinants of Quality of Leadership • Customer Focus • 
Mr Customer • Emotional Ownership of Work • Emotional Ownership of 
Organization • Continual Newness in the Organization • Forget This Not • 
References

/Subject Index/

/Author Index/

*About the Author:*

*Dr Ms Manik Kher* holds a doctorate Industrial Sociology and is a full 
time researcher under the UGC Research Scientists Scheme. She has been 
continuously diversifying into new areas of research concerning industry 
and technology. They comprise /Coping with Technological Change/ (1997), 
/Technology Assimilation in Joint Ventures/ (2001), /Technology Spin-Off 
and Commercialization/ (a study of Dual-use Technologies from our 
national laboratories of Defence, Atomic Energy and ISRO (2007), /The 
Culture of Emotional Ownership/ (2010), /Training Tool-kit /(2012) etc. 
Prior to joining the UGC Scheme Ms Kher worked with The Times Research 
Foundation which published her books on HR and labour law. Ms Kher has 
presented a number of papers in international conferences and has 
written in /The Economic Times/for many years. Her papers are published 
in an international journal. All her writing is based on first-hand 
grassroots data collected personally from industries nation-wide.

*Target Audience:*

Useful for Engineering and Management Students aspiring to enter 
industry of any kind and Working Professionals seeking knowledge 
upgradation.

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