[AISWorld] New article "Organizational culture in Business Process Management: The challenge of balancing disciplinary and pastoral power"

[Wei-Ting Chen]

Beckett, C. and Myers, M. D. (2018). "Organizational culture in Business
Process Management: The challenge of balancing disciplinary and pastoral
power," *Pacific Asia Journal of the Association for Information Systems, *
*10*(1), pp. 37-62. DOI: 10.17705/1PAIS.10102

*Abstract*

Business Process Management (BPM) is a management technique which seeks to
constantly innovate business processes to improve customer service while
reducing costs. While much IS research has looked at the design and
implementation of BPM, including its critical success factors, methodology
and processes, until recently little IS research has looked at the broader
organizational issues associated with BPM. This paper looks at one
organizational issue in particular, that of organizational culture in BPM.
Based on an action research study of one BPM project, our findings reveal
that BPM’s current conceptualization of organizational culture is
potentially problematic. Using Foucault’s concepts of disciplinary and
pastoral power, we suggest that BPM faces a challenge in trying to balance
disciplinary and pastoral power.

Available at:
https://journal.ecrc.nsysu.edu.tw/index.php/pajais/article/view/455