[AISWorld] Remote evaluators asked for DMSS Tools applied to ITSM

[mmora at securenym.net]

Dear colleagues interested on Decision Tools and IT Services:

We are conducting a research on the impacts on Decision Tools for
improving the training of IT professionals managing critical IT services
in large organizations. In particular, we pursue the following scientific
purposes: 1) to compare the levels of usefulness, ease of use,
compatibility and value perceived by ITSM professionals and academics on 3
different DMSS tools (prototypes) for supporting the training on
decision-making tasks in the Incident and Problem Management of critical 
IT services operated by large international organizations; 2) to identify
design parameters from these comparisons for a better design of DMSS tools
for decision-making tasks in the Incident and Problem Management of
critical  IT services; and 3) to promote in ITSM professionals the
utilization of DMSS tools for a better training process.

Thus, we thank interest in a remote participation as ITSM professional or
ITSM academic in this international research, through the interaction with
3 DMSS Tools Prototypes and answering of the demographic data and
usability evaluation questionnaires (with an approximate overall time of
90 minutes for doing all required experimental tasks).

These tasks are done remotely accessing our DMSS server. Interested please
contact us for send them the CODE ACCESS.

Thanks very much in advance!
Sincerely,
Research Team


o Dr. Manuel Mora, Autonomous University of Aguascalientes, Mexico
o MSc Claudia Hernandez, INEGI, Mexico
o MSc Oswaldo Diaz, INEGI, Mexico
o Dr. Jorge Marx Gómez, University of Oldenburg, Germany



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Manuel Mora, EngD.
Full-time Professor and Researcher Level C
ACM Senior Member / SNI Level I
Coordinator of the CONACYT-PNPC MSc in Informatics
Department of Information Systems
Autonomous University of Aguascalientes
Ave. Universidad 940
Aguascalientes, AGS
Mexico, 20131
LINKEDIN Weblink: https://www.linkedin.com/in/manuel-mora-engd-37b03a1/
RESEARCHGATE Weblink:
https://www.researchgate.net/profile/Manuel_Mora
SCHOLAR GOOGLE Weblink:
https://scholar.google.com.mx/citations?hl=en&user=97rTgbkAAAAJ&view_op=list_works&sortby=pubdateblink
SCOPUS weblink:
https://www.scopus.com/authid/detail.uri?authorId=25823339800