[AISWorld] [AJIS] New Article: An integrated model combining ECM and UTAUT to explain users’ post-adoption behaviour towards mobile payment systems

[Ajis Editor]

Hi,

The *Australasian Journal of In*formation Systems has just published its
latest article.



*An integrated model combining ECM and UTAUT to explain users’
post-adoption behaviour towards mobile payment systems. Singh,
S.https://doi.org/10.3127/ajis.v24i0.2695
<https://doi.org/10.3127/ajis.v24i0.2695>*

*Abstract*
Technological progression in mobile phones has increased the popularity of
mobile payments. Users can shop online through a mobile device, which is
time saving and convenient. Mobile payment systems involve ongoing
interactions between users and payment providers. The initial acceptance of
mobile payment systems has been studied extensively, but few studies have
attempted to understand users’ post-adoption behaviour. This study employs
an integrated model with the unified theory of acceptance and use of
technology (UTAUT) framework and the expectation confirmation model (ECM),
along with two additional constructs: perceived security and trust. The
empirical results show that the integrated model has a higher predictive
power to explain continuance intentions for using mobile payment systems
with significant factors of satisfaction, trust, performance expectancy,
and effort expectancy. This study confirmed that the UTAUT model could be
extended to explain post-adoption behaviour towards mobile payment systems.
The study’s findings have theoretical and practical value to further the
understanding of pre- and post-adoption behaviour towards mobile payment
systems.

#MobilePaymentSystem #ContinuanceIntentionToUse #UTAUT #ECM #PostAdoption
#India

-=-=-=-

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