[AISWorld] New deadline for JSR Frontlines-in-Change

[Ming-Hui Huang]

*Journal of Service Research announces a Special Issue/Section
investigating…*

*“Frontlines-in-Change” *

*(REVISED: Submission deadline now November 1, 2021)*



The “*Frontlines-in-Change*” (FiCa) theme concerns the role of frontlines
in leading change in times of disruption, crisis and transition. The theme
is broadly construed to include issues that range from how frontlines
involve critical capabilities in fast-changing environments to how
frontlines navigate challenges of unprecedented market, social, and
cultural disruptions.  Frontlines is the study of interactions and
interfaces at the point-of-contact between an organization and its
customers that promote, facilitate, or enable value creation and exchange.
Frontlines may be human or machine or combinations thereof, and is not
limited to the individual level analysis.



Submissions to the special issue/section are…

·       Submitted by November 1, 2021.

·       open to all scholars in any discipline with service interest

·       open to conceptual and/or empirical contributions

·       open to any and multiple levels of analysis (e.g., individual,
group, organizational, cultural)

·       scheduled to be processed on a “first accepted – first published”
basis in consideration of the timeliness of the topic, and appear in a
regular or dedicated issue of JSR depending on timing.



Possible FiCa topics may include but are not limited to frontline-driven
change, innovation, resilience and revival in…

·       periods of pandemic, unrest, disruption, and/or crisis

·       the aftermath of acute disasters, such as mass shootings or natural
disasters

·       challenges of food, water, climate and sustainability

·       access and provision of quality education, health care and security

·       public policy issues related to regulatory and societal change

·       for-profit and not-for-profit organizations

·       temporary and public service organizations

·       economic impact of frontline change



Questions regarding submissions may be sent to either co-editor of this
special issue/section:

Detelina Marinova – marinovad at missouri.edu

Todd Arnold – todd.arnold at okstate.edu