[AISWorld] Five new Articles published in the Australasian Journal of Information Systems (AJIS)

[Ajis Editor]

Dear Colleagues,



The Australasian Journal of Information Systems (AJIS), Volume 26 has just
published
5 new articles in its Research Articles section.

*Understanding the Processes of how Small and Medium Enterprises derive
Value from Business Intelligence and Analytics*

*Mak Wee, Helana Scheepers, Xuemei Tian*

makwee7 at gmail.com



doi: https://doi.org/10.3127/ajis.v26i0.2969

*This paper provides an in-depth study of how small and medium enterprises
(SMEs) use business intelligence and analytics (BI&A) to derive business
value and why so many SMEs fail to do so. A qualitative research approach
based on semi-structured interviews with five SMEs in Australia was applied
with the goal is to understand the process in which SMEs adopt BI&A to
derive business value. This involved exploring how owners and managers lead
their employees in using data and analytical processes to derive insights
to make business decisions. The findings suggest that SMEs which adopt BI&A
use a short and simple six-step iterative BI&A process to derive insights
for business process application. In addition to the short process, a
longer three phase process has been identified which progresses SMEs from
solving operational issues to strategic challenges. The resulting short and
long BI&A implementation process framework provides a progressive pathway
for SME owners and managers to initiate and lead BI&A transformation in
their SMEs to derive greater business value. The process model considers
dimensions of data, analysis, business process change, social influence,
level of information use and financial returns.*

*#*BusinessIntelligenceandAnalytics#SmallandMediumEnterprises#Process Model

Elucidating the role of emotion in privacy-concerns: A text-Convolutional
Neural Network (text-CNN)-based tweets analysis of contact tracing apps

Mihir Mehta, Sourya Joyee De, Manojit Chattopadhyay

souryajoyee at iimraipur.ac.in



doi: https://doi.org/10.3127/ajis.v26i0.3687

The extant contact tracing privacy literature is yet to explore the
significance of user emotions in privacy-related decision-making such as
whether to use such potentially privacy-invasive apps. Using social media
analytics, the present study examines users’ privacy-related emotions
stimulated by privacy-related aspects of contact tracing apps. A
text-Convolutional Neural Network (Text-CNN)-based emotion analysis of
tweets on the Indian contact tracing app Aarogya Setu and its Singaporean
counterpart TraceTogether conducted in the paper reveals that users
expressed negative privacy-related emotions towards these apps indicating
high levels of perceived privacy risks and the perceived lack of privacy
protection. For TraceTogether, users have also exhibited positive emotions
to appreciate the steps taken by the government to protect their privacy.
Based on these findings, the government/data controllers can devise
strategies to assuage users’ negative emotions and promote positive
emotions to encourage the adoption of contact tracing apps. This work
incorporates privacy related emotions as key informants about user privacy
concerns within the Privacy Calculus Theory. By relying on candid user
opinions available through rich but inexpensive user-generated content, the
research provides a quick, reliable, and cost-effective approach to study
potential app users’ emotions to gain insights into privacy concerns
related to any e-governance platform.

#PrivacyCalculusTheory#textConvolutionalNeuralNetwork#emotionanalysisoftweets#contacttracingapp#perceivedprivacyrisks#perceivedprivacyprotections

Web scraping Instagram Pre and During Covid-19:  Examining customer
engagement on Australian SMEs accounts

Viet Hoang Nguyen, Suku Sukunesan, Minh Huynh

102400039 at student.swin.edu.au



doi: https://doi.org/10.3127/ajis.v26i0.3447

Instagram has gained the attention of hundreds of millions of users and
evolved quickly into a critical customer engagement tool for businesses
worldwide, more so during Covid-19. Impacts of Covid-19 have fundamentally
changed the market, and therefore, this paper explores the relationship
between Instagram practices and the engagement of 20 Australian SMEs (Small
medium enterprises) pre and during Covid-19. This study aims to answer the
following questions: (1) How should user-generated content (UGC) and call
to act content (CTA) be included as Instagram posts? (2) How to use
#Hashtags and @Tagging in Instagram posts to keep a campaign going? (3) How
Instagram can be utilised to mitigate the effect of Covid-19? Findings
revealed a statistically significant relationship between the number of
UGCs to Instagram engagement, while CTA   content performance recorded a
mixed result. However, both UGCs and CTA positively affect the engagement
when used to build a virtual community and engage with followers rather
than redirecting customers to online selling locations. Also, diversity in
@Tagging and #Hashtag uses are found to be effective drivers of engagement.
The results imply that addressing the Covid-19 related concerns of
followers while showing genuine brand social responsibility can be rewarded
by extra engagement.

#Instagram#Webscraping#Engagement#Australian#SMEs

Leapfrogging into knowledge economy: Information and communication
technology for human development

Anushka Verma, Arun Kumar Giri, Byomakesh Debata

p20190069 at pilani.bits-pilani.ac.in



doi: https://doi.org/10.3127/ajis.v26i0.3883

Modern-day economic growth is focused on productivity and innovation, which
puts information and technology integral to economic policy issues. In this
context, ICT has a significant position as it increases efficiency,
promotes information dissemination, and enhances innovation, resulting in a
global shift in social and human development processes. The purpose of this
research is to examine the significance of ICT diffusion in fostering human
development in the South Asian Association for Regional Cooperation (SAARC)
countries from 2005 to 2019. ICT diffusion is measured using a principal
component analysis (PCA)- based composite index that combines telephone,
mobile, broadband, and internet usage. The United Nations Development
Programme (UNDP) created Human Development Index (HDI) serves as a proxy
for human development. To adjust for any confounding bias, macroeconomic
indicators, such as gross domestic product (GDP), inflation, and trade are
also included. Utilizing econometric methods robust to cross-sectional
dependence (CSD) such as the dynamic common correlated effect (DCCE)
estimator, Driscoll-Kraay (DK) regression, and the Dumitrescu-Hurlin (DH)
causality test, the study highlights the strong positive relationship
between ICT and HDI. In addition, GDP boosts HDI owing to productivity
gains. Similarly, trade expansion, in addition to its direct effects, also
influences HDI by boosting economic growth. Inflation, on the other hand,
has a negative impact on the HDI. Consequently, the study recommends a
cohesive setting that unifies ICT with human development in this modern
framework.

#HumanDevelopment#ICTdiffusion#DCCE#DKregression#SAARC

The Impact of Blockchain on Supply Chains: A systematic Review

Jakia Sultana, Say Yen Teoh, Stan Karanasios

sayyen.teoh at rmit.edu.au



doi: https://doi.org/10.3127/ajis.v26i0.3755



Supply chains face many challenges around coordination, information
asymmetry, quality assurance, complex disruptions, and traceability.
Blockchain is arguably a technology that can address these challenges and
make a significant impact. To shed light on the impact of blockchain, we
undertake a cross-discipline systematic literature review on blockchain and
supply chains. This review focused on identifying blockchain’s current and
proposed impacts on the supply chain at three levels: organisational,
inter-organisational, and industry. The findings identified twelve core
supply chain themes across pre-implementation, post-implementation, and
emerging tensions associated with adopting blockchain. These findings
extend knowledge by going beyond understanding blockchain and its
application and articulating multi-levels of impacts. Based on our review,
we propose future research directions. By providing an overview of the
current impact of blockchain, the review also offers insights to help
managers to make informed decisions around the implementation and use of
blockchain in supply chains.

#Blockchain#impact#levels#supplychain#systematicreview



Thank you for your continuing interest in our work.

Best regards

Professor Karlheinz Kautz
Editor-in-Chief, Australasian Journal of Information Systems

http://journal.acs.org.au/index.php/ajis/
-- 
Professor Karlheinz Kautz
Editor-in-Chief,
Australasian Journal of Information Systems
http://journal.acs.org.au/index.php/ajis/index