[AISWorld] Four new articles published in the Australasian Journal of Information Systems (AJIS)

[Ajis Editor]

Dear Colleagues,



The Australasian Journal of Information Systems (AJIS) has just published
four new articles in its first Research Article section of its volume 27:

*Prioritising sustainability factors for public-private partnership
(PPP)-based mature telecentres using the ‘Akshaya’ project as a case*


Gaurav Mishra, Reena Shah

gmishra at dmi.ac.in

DOI: https://doi.org/10.3127/ajis.v27i0.3135

Telecentres are considered an essential information and communication
technology (ICT) platform to deliver e-government services and play a vital
role in reducing the digital divide, thereby enhancing access to
e-government services. This study aimed to identify the factors that
financially sustain a PPP-based mature telecentre and explore the hierarchy
among these factors. An review of existing literature was conducted to
identify sustainability factors which were subjected to further validation
through a qualitative field study. Then, interpretive structural modelling
(ISM) was used to understand the interrelationships and identify the
hierarchy between the identified factors. Finally, the decision-making
trial and evaluation laboratory (DEMATEL) was used to validate the
developed hierarchical model. The results indicated that in order of their
hierarchy, ‘centre resources’, ‘affordability’, ‘quality of services’,
‘quality of operators’, and ‘convenience’ were the influential factors that
sustained a mature telecentre. The critical role of village-level
entrepreneurs and the importance of integration between public and private
entities at each stage of the hierarchy were emphasised and theoretical and
practical implications for stakeholders to adopt appropriate measures to
sustain telecentres.



#ICT#Telecentreadoption#ISM#eGovernance



*Hate Speech Patterns in Social Media: A Methodological Framework and Fat
Stigma Investigation Incorporating Sentiment Analysis, Topic Modelling and
Discourse Analysis*

Vajisha Udayangi Wanniarachchi, Chris Scogings, Teo Susnjak, Anuradha
Mathrani

V.U.Wanniarachchi at massey.ac.nz

DOI: https://doi.org/10.3127/ajis.v27i0.3929

Social media offers users an online platform to freely express themselves;
however, when users post opinionated and offensive comments that target
certain individuals or communities, this could instigate animosity towards
them. Widespread condemnation of obesity (fatness) has led to much fat
stigmatizing content being posted online. A methodological framework that
uses a novel mixed-method approach for unearthing hate speech patterns from
large text-based corpora gathered from social media is proposed. We explain
the use of computer-mediated quantitative methods comprising natural
language processing techniques such as sentiment analysis, emotion analysis
and topic modelling, along with qualitative discourse analysis. We applied
the framework to a corpus of texts on gendered and weight-based data that
have been extracted from Twitter and Reddit. This assisted in the detection
of different emotions being expressed, the composition of word frequency
patterns and the broader fat-based themes underpinning the hateful content
posted online. The framework has provided a synthesis of quantitative and
qualitative methods that draw on social science and data mining techniques
to build real-world knowledge in hate speech detection. Current information
systems research is limited in its use of mixed analytic approaches for
studying hate speech in social media. Our study therefore contributes to
future research by establishing a roadmap for conducting mixed-method
analyses for better comprehension and understanding of hate speech patterns.

#socialmedia#hatespeech#sentimentanalysis#topicmodelling#discourseanalysis#fatstigma


*The Interplay of Challenge-Hindrance-Appraisal and Self-Efficacy:
Technostress and Remote Working Performance *

Manfred Schoch

manfred.schoch at fim-rc.de

DOI: https://doi.org/10.3127/ajis.v27i0.3653

Measures to contain the COVID-19 pandemic have caused many employees to
work from home; a novel situation in which individuals used information
systems (IS) more intensively to stay in touch with co-workers. This novel
IS use situation affected individuals differently and resulted in both
positive and negative outcomes. Recent calls for research advocate for
clarification regarding the conceptualisation of appraisal, which explains
different individual responses to objectively equal environments. In
particular, challenge-hindrance-research does not differentiate between
primary and secondary appraisal. Therefore, it remains unclear how
individual capability beliefs, such as self-efficacy, affect challenge and
hindrance IS use appraisal. We conduct an empirical study with 1,553 German
employees to investigate these relationships and the positive and negative
outcomes during the COVID-19 pandemic. We find that challenge and hindrance
IS use appraisal, and remote working self-efficacy are interconnected, yet
different constructs. We find that self-efficacy is related to challenge IS
use appraisal, rather than hindrance IS use appraisal. Further, challenge
IS use appraisal is a driver for performance in a remote working
environment. We conclude that there are stressful aspects of IS use that
are not influenced by an individual’s belief in their abilities. Our study
emphasises the importance of remote working self-efficacy and IS use
appraisal to mitigate techno-distress and increase performance during
remote work.

#ISuse#cognitiveappraisal#selfefficacy#remotework#challengehindrance



*Organisational Cyber Resilience: Management perspectives *

Saba Bagheri, Gail Ridley, Belinda Williams

seyedehsaba.bagheri at utas.edu.au

DOI: https://doi.org/10.3127/ajis.v27i0.4183



As cyberthreats pose strategic risk, both IT and business management
awareness are critical for effective organisational decision making. Many
cyber system failures arise from organisational, and not technical issues.
This study investigates senior manager awareness of organisational cyber
resilience, using case study method. The Cyber Resilience Matrix is used as
a theoretical framework to communicate the multifaceted meaning of cyber
resilience. This study examines whether the multilayered nature of cyber
resilience is understood by both managerial levels to include the periods
before and after cyber incidents. As the higher education sector faces
complex cyber challenges, research data were gathered from two Australian
universities. Analysis found the two management groups differed in their
resilience approach. The authors posit that principles-based cyber policies
contribute to an organisational view of cyber resilience. The engineering
resilience approach, accompanied by a non-bureaucratic organisational
structure, was preferred by IT managers. Business managers favoured an
ecological approach with a vertical organisational structure. Both
managerial groups emphasised the period before cyber crisis when compared
to after cyber incidents. This research contributes to the limited
theoretical development in the field and attempts to shift the focus from
cyber security to cyber resilience.

#Organisationalcyberresilience#universities#seniorITmanagers#businessmanagers#cyberthreat



Thank you for your continuing interest in our work.

Best regards

-- 

Professor Karlheinz Kautz

Editor-in-Chief,

Australasian Journal of Information Systems

http://journal.acs.org.au/index.php/ajis/index

-- 
Professor Karlheinz Kautz
Editor-in-Chief,
Australasian Journal of Information Systems
http://journal.acs.org.au/index.php/ajis/index