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lang=EN-US>Dear friends and colleagues,<o:p></o:p></SPAN></P>
<P style="LINE-HEIGHT: normal; MARGIN: 0cm 0cm 0pt" class=MsoNormal><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EL"
lang=EN-US> <o:p></o:p></SPAN></P>
<P style="LINE-HEIGHT: normal; MARGIN: 0cm 0cm 0pt" class=MsoNormal><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EL"
lang=EN-US>It is my pleasure to inform you about a number of issues related
to the refereed journal <B>Managing Service Quality
(MSQ)</B>:<o:p></o:p></SPAN></P>
<UL type=disc>
<LI
style="LINE-HEIGHT: normal; MARGIN: 0cm 0cm 10pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt"
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style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EL"
lang=EN-US> From November 2010, the journal has a
new editorial team. Its Co-Editors are: Dr <B>Chatura
Ranaweera</B> (Wilfrid Laurier University, Canada) & Dr <B>Marianna
Sigala</B> (University of the Aegean, Greece). Prof. Jay Kandampully (Ohio
State University, USA) will remain as Consulting Editor to MSQ for the first
year to offer support to the new Editorial team. <o:p></o:p></SPAN>
<LI
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class=MsoNormal><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EL"
lang=EN-US>Managing Service Quality (MSQ) has recently been accepted for
inclusion in Thomson Reuters <B>Social Science Citation Index</B> (ISI). MSQ’s
first Journal Impact Factor will be measured from 2009 – 2011 and published in
2012. <o:p></o:p></SPAN></LI></UL>
<P
style="LINE-HEIGHT: normal; MARGIN: 0cm 0cm 10pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"
class=MsoNormal><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EL"
lang=EN-US>MSQ publishes a broad range of multi-disciplinary research focusing
on service quality management and related issues. <o:p></o:p></SPAN></P>
<P
style="LINE-HEIGHT: normal; MARGIN: 0cm 0cm 10pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"
class=MsoNormal><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EL"
lang=EN-US>I am very happy to receive worthy submissions to MSQ from
the information systems field. <o:p></o:p></SPAN></P>
<P style="MARGIN: 0cm 0cm 10pt" class=MsoNormal><SPAN
style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EL"
lang=EN-US>Please note that d</SPAN><SPAN
style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Times New Roman','serif'; COLOR: black; FONT-SIZE: 12pt; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-GB; mso-fareast-language: EL"
lang=EN-GB>uring November MSQ will begin to use the online submission system,
ScholarOne Manuscripts, which will further increase the efficiency of the review
process and also enable articles accepted through the system to be uploaded
online and cited, prior to publication.</SPAN><SPAN
style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Times New Roman','serif'; COLOR: black; FONT-SIZE: 12pt; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EL"
lang=EN-US><o:p></o:p></SPAN></P>
<P
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class=MsoNormal><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EL"
lang=EN-US>Guidelines and updates about the author guidelines and submission
process may be found at: </SPAN><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EL"><A
title=blocked::http://www.emeraldinsight.com/products/journals/author_guidelines.htm?id=msq
href="http://www.emeraldinsight.com/products/journals/author_guidelines.htm?id=msq%20"
target=_blank><SPAN style="COLOR: blue; mso-ansi-language: EN-US" lang=EN-US
title="http://www.emeraldinsight.com/products/journals/author_guidelines.htm?id=msq%20
CTRL + κλικ για μετάβαση στη σύνδεση">http://www.emeraldinsight.com/products/journals/author_guidelines.htm?id=msq
</SPAN></A></SPAN><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EL"
lang=EN-US><o:p></o:p></SPAN></P>
<P
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lang=EN-US>For more information about MSQ, please visit: </SPAN><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EL"><A
href="wlmailhtml:%7b8D0B97A8-EE4E-4D0B-9237-98E1558521E9%7dmid://00000309/!x-usc:http://www.emeraldinsight.com/products/journals/journals.htm?id=msq"><SPAN
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title="wlmailhtml:%7b8D0B97A8-EE4E-4D0B-9237-98E1558521E9%7dmid://00000309/!x-usc:http://www.emeraldinsight.com/products/journals/journals.htm?id=msq
CTRL + κλικ για μετάβαση στη σύνδεση">http://www.emeraldinsight.com/products/journals/journals.htm?id=msq</SPAN></A></SPAN><SPAN
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lang=EN-US><o:p></o:p></SPAN></P>
<P
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lang=EN-US>with my kind regards<o:p></o:p></SPAN></P>
<P
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class=MsoNormal><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EL">Marianna
Sigala</SPAN></P>
<P
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class=MsoNormal><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EL">***********************************************************<BR>Marianna
Sigala, PhD<BR>Assistant Professor of Service Management in Tourism<BR>The
Business Administration Department<BR>University of the Aegean<BR>Michalon 8.
Chios, <BR>Greece, GR-82100<BR><A
title="http://www.ba.aegean.gr/m.sigala
CTRL + κλικ για μετάβαση στη σύνδεση"
href="http://www.ba.aegean.gr/m.sigala">http://www.ba.aegean.gr/m.sigala</A><BR>Tel:
+30 22710 35160<BR>Fax: +30 22710 35165</SPAN></P>
<P
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class=MsoNormal><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EL">Co-Editor
of Managing Service Quality (MSQ)<BR><A
title="http://www.emeraldinsight.com/products/journals/journals.htm?id=msq
CTRL + κλικ για μετάβαση στη σύνδεση"
href="http://www.emeraldinsight.com/products/journals/journals.htm?id=msq">http://www.emeraldinsight.com/products/journals/journals.htm?id=msq</A>
</SPAN></P>
<P
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class=MsoNormal><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EL">Books'
Review Editor of the International Journal of Contemporary Hospitality
Management<BR><A
title="http://www.emeraldinsight.com/products/journals/journals.htm?id=ijchm
CTRL + κλικ για μετάβαση στη σύνδεση"
href="http://www.emeraldinsight.com/products/journals/journals.htm?id=ijchm">http://www.emeraldinsight.com/products/journals/journals.htm?id=ijchm</A></SPAN></P>
<P
style="LINE-HEIGHT: normal; MARGIN: 0cm 0cm 10pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"
class=MsoNormal><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EL">Books'
Review Editor of TOURISMOS: <BR>An International Multidisciplinary Refereed
Journal of Tourism<BR><A
title="http://www.chios.aegean.gr/tourism/journal.htm
CTRL + κλικ για μετάβαση στη σύνδεση"
href="http://www.chios.aegean.gr/tourism/journal.htm">http://www.chios.aegean.gr/tourism/journal.htm</A></SPAN></P>
<P
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class=MsoNormal><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 12pt; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EL">+++++++++++++++++++++++++++++++++++<BR>"Those
who cannot remember the past are condemned to repeat it"<BR>George Santayana
(1863 - 1952)<BR>Philosopher and Poet <BR></SPAN></P></FONT></DIV></BODY></HTML>