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</o:shapelayout></xml><![endif]--></head><body lang=EN-GB link=blue vlink=purple><div class=WordSection1><p class=MsoPlainText><img width=326 height=105 id="Picture_x0020_2" src="cid:image001.png@01CCCED9.CCF64B20" alt="Description: cid:image001.png@01CCCED9.CCF64B20"><o:p></o:p></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText><b><br>2<sup>nd</sup> CALL FOR PAPERS<o:p></o:p></b></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText>18th Americas Conference on Information Systems<o:p></o:p></p><p class=MsoPlainText>Seattle, Washington, August 9-12, 2012<o:p></o:p></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText>Track: E-Government<b><o:p></o:p></b></p><p class=MsoPlainText>Minitrack: <b>IT-Shared Services</b><o:p></o:p></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText><u>DESCRIPTION<o:p></o:p></u></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText>Governments around the world are using IT-shared services as a means of enhancing service delivery and reducing costs. For example, the Government of Canada has recently moved toward mandated IT-shared services to deal with fragmentation, duplication, and inefficiencies in IT service delivery. It hopes to produce savings and reduce the government’s footprint, strengthen security and the safety of government data to ensure citizens are protected; and realize economies of scale and make it more cost-effective to modernise IT services.<o:p></o:p></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText>The transition toward IT-shared services, however, has proven to be a complex, context-dependent endeavour often demanding significant transformations of policies, processes, skills, and institutional arrangements. This frequently requires a fundamental redefinition of the organisations adopting shared services. After several years of trial and error, we are currently at the vertex where public-sector organisations are reflecting on their original initiatives, correcting their course of actions, or just hopping on board this management trend.<o:p></o:p></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText>This minitrack seeks to further our understanding of IT-shared services in primarily public-sector organisations and how they are designed and managed. Our intention is to unite relevant and important insights that are useful to academics and practitioners alike in designing future IT-shared services. We welcome contributions examining the dynamics behind the adoption of shared services. We seek for theoretical contributions as well as empirical findings that reflect on the day-to-day business of shared services centres, how they are controlled and governed at operational, tactical, and strategic levels.<o:p></o:p></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText><u>SUGGESTED TOPICS<o:p></o:p></u></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText>Contributed papers may deal with, but are not limited to, the following topics:<o:p></o:p></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText>- Adoption of shared services<o:p></o:p></p><p class=MsoPlainText>- Governance of shared services<o:p></o:p></p><p class=MsoPlainText>- Redefining shared services<o:p></o:p></p><p class=MsoPlainText>- Reflections and experiences from practice (for practitioners’ contributions to the minitrack)<o:p></o:p></p><p class=MsoPlainText>- Micro shared services<o:p></o:p></p><p class=MsoPlainText>- Modelling techniques for understanding and designing shared services<o:p></o:p></p><p class=MsoPlainText>- Shared services business models<o:p></o:p></p><p class=MsoPlainText>- Strategic management of shared services<o:p></o:p></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText><u>CHAIRS’ CONTACT INFORMATION<o:p></o:p></u></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText>Frank Ulbrich <span style='font-size:9.0pt'>(corresponding minitrack-chair)</span><o:p></o:p></p><p class=MsoPlainText>Northumbria University, United Kingdom<o:p></o:p></p><p class=MsoPlainText>Stockholm School of Economics, Sweden<o:p></o:p></p><p class=MsoPlainText><span lang=DE>E-mail: <a href="mailto:frank.ulbrich@northumbria.ac.uk">frank.ulbrich@northumbria.ac.uk</a> <o:p></o:p></span></p><p class=MsoPlainText><span lang=DE><o:p> </o:p></span></p><p class=MsoPlainText><span lang=DE>Mark Borman<o:p></o:p></span></p><p class=MsoPlainText>University of Sydney, Australia<o:p></o:p></p><p class=MsoPlainText>E-mail: <a href="mailto:mark.borman@sydney.edu.au">mark.borman@sydney.edu.au</a><o:p></o:p></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText><u>SUBMISSION SITE<o:p></o:p></u></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText><b><span style='color:#953735;mso-style-textfill-fill-color:#953735;mso-style-textfill-fill-alpha:100.0%'><a href="http://mc.manuscriptcentral.com/amcis2012"><span style='color:#953735;mso-style-textfill-fill-color:#953735;mso-style-textfill-fill-alpha:100.0%;text-decoration:none'>http://mc.manuscriptcentral.com/amcis2012</span></a> <o:p></o:p></span></b></p><p class=MsoPlainText><b><span style='font-family:Wingdings;color:#953735;mso-style-textfill-fill-color:#953735;mso-style-textfill-fill-alpha:100.0%'>à</span><span style='color:#953735;mso-style-textfill-fill-color:#953735;mso-style-textfill-fill-alpha:100.0%'> NOW OPEN</span> <o:p></o:p></b></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText><u>IMPORTANT DATES<o:p></o:p></u></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText>March 1, 2012 Deadline for paper submissions<o:p></o:p></p><p class=MsoPlainText>April 2, 2012 Authors will be notified of acceptances on or about this date<o:p></o:p></p><p class=MsoPlainText>April 20, 2012 For accepted papers, camera-ready copy due<o:p></o:p></p><p class=MsoPlainText><o:p> </o:p></p><p class=MsoPlainText><o:p> </o:p></p></div></body></html>