[IRIS] HICSS Call for Papers: Digital Services and Service Digitalization Minitrack

[Tuure Tuunanen]

Call for Papers: Digital Services and Service Digitalization Minitrack / Hawaii International Conference on System Sciences (HICSS)

https://hicss.hawaii.edu/tracks-56/decision-analytics-and-service-science/#digital-service-and-service-digitalization-minitrack <https://hicss.hawaii.edu/tracks-56/decision-analytics-and-service-science/#digital-service-and-service-digitalization-minitrack> 

The purpose of the minitrack is to attract research on the innovation, design, development, management, and use of digital services and the digitalization of services. The key drivers in this area of research are the multiplying technological opportunities for digital services, such as ubiquitous connectivity, artificial intelligence, wearable devices, cyber-physical systems, Internet of Things (IoT), virtual/augmented reality, web3, and so on. The minitrack provides a discussion forum for researchers interested theoretical and practical problems related to such services.

In a broad sense, digital services can be defined as systems that enable value co-creation and limit value co-destruction through the development and implementation of ICT enabled processes that integrate system value propositions with customer value drivers. Such services meld the worlds of bits and atoms and promise to transform many sectors like the media industries before them. They draw on different technologies such as sensors, real-time analytics of data, augmented and virtual realities, computer hardware, software, and human and system actors. Such technologies form a service platform where different actors [8] assemble the service together, in sit. As a result, the embedded systems of today and the Internet-of-things of tomorrow are the precursors for the upcoming era of cybernized services. Examples of such services are, e.g., biomedical and healthcare systems such as telerobotic surgery, (semi)autonomous vehicles and intelligent highways, augmented human capabilities with body net sensors and virtual reality, and intelligent machines.

Furthermore, there are substantial opportunities for ICT and digitalization driven service innovation in industrial and business-to-business settings. These opportunities exist particularly in manufacturing in which innovation activities increase the digitization of products and production processes. We see that the global awareness of the power of the manufacturing industry will be linked to horizontal cyber-physical systems that enable value co-creation and co-destruction in the networked business environment. The cyber-aspects of such systems are ICT infrastructure, computer hardware, software, and different kind of sensors and actors. These components turn cyber-physical systems into platforms for designing and operating service. The data on products and processes gained through networked cybernized services and the ability to act on this data through control systems and actors enables novel ways of co-creating service in industrial contexts.

This emerging area of research raises interesting questions. For example, traditional development approaches focus on improving the efficiency and effectiveness of organizational processes. The design of such services may, however, require an emphasis on the socio-psychological aspects, such as the value-in-use and user/consumer/co-creator experiences. Digital services create novel ways of engaging customers and other actors in service ecosystems, raising the question of effective patterns of such digital actor engagement. Moreover, digital services facilitate data-driven and analytics-based service design and development, particularly if the service is linked to the physical world through sensors and/or people’s interactions.

Relevant topics for this minitrack include (but are not limited to):

Digital and ICT enabled services, industrial services, mobile services, and consumer information services and systems:
• Discovery, fuzzy-front end, and innovation processes
• Continuous and experimental service design, and development processes and methodologies
• Analytics supported service design and development
• Design and evaluation of novel digital services
• Service ecosystems, platforms and novel architectures
• Consumer and enterprise user aspects, novel forms of actor engagement
• Service ecosystems and effective patterns of actor engagement in digital services
• Hedonic ICT enabled services
• Socio-psychological aspects of ICT enabled service use
• Understanding social and cultural contexts

Cyber-Physical and IoT enabled services, Cybernized Services:
• Cyber-Physical and IoT enabled services from different disciplinary perspectives, such as, information systems, operations research, software engineering, service science, and service research
• Service innovation based on Cyber-Physical and IoT enabled services
• Cyber-Physical and IoT service ecosystems, platforms and novel architecture
• Theoretical aspects of Cyber-Physical and IoT enabled services research
• Cyber-Physical and IoT enabled services as artifacts
• Use and adoption of Cyber-Physical and IoT enabled services

Artificial-intelligence enabled services:
• Service Robots and Service Robot enabled services
• Services enabled by natural language assistants
• Human-machine interaction in AI-enabled services
• Operational aspects of AI-enabled services, e.g. monitoring and support
• Ethical and regulatory considerations in designing AI-enabled services
• New technology enabled services, e.g. services using smart television, smart watches, wearables, mobile devices and phones or other technologies like augmented/virtual reality, blockchain, IoT etc.

Web3 enabled services:
• New decentralized service innovations
• Service automation with Web3 technologies

The paper submission deadline is June 15, 2021. Submission instructions etc are available at https://hicss.hawaii.edu/authors/ <https://hicss.hawaii.edu/authors/> 

Best regards, 
Tilo Böhmann
Jan Marco Leimeister
Tuure Tuunanen
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