[AISWorld] Int.l Jour. of E-Services and Mobile Applications (IJESMA) Vol. 2(3) and CFP/Special Issue on E-banking/E-Finance

[Ada Scupola]

The contents of the latest issue of:


  International Journal of E-Services and Mobile Applications (IJESMA)

Official Publication of the Information Resources Management Association

Volume 2, Issue 3, July-September 2010

Published: Quarterly in Print and Electronically

ISSN: 1941-627X EISSN: 1941-6288

Published by IGI Publishing, Hershey-New York, USA

www.igi-global.com/ijesma <http://www.igi-global.com/ijesma>

Editor-in-Chief: Ada Scupola, Roskilde University, Denmark

*Special Issue: E-Finance/E-Banking (Electronic Finance and Electronic 
Banking)*

* *

*GUEST EDITORIAL PREFACE*

Achraf Ayadi, Groupe Sup de Co., France

To read the preface, click on the link below, and then click "Preface."

http://www.igi-global.com/Bookstore/TitleDetails.aspx?TitleId=45984

*PAPER ONE*

Adoption of a Comprehensive Web-Based Wealth Management Service

Tomi Dahlberg, Aalto University, Finland
Anssi Öörni, Aalto University, Finland

The design of electronic financial services differ crucially from that 
of conventional services due to their inability to adjust sporadically 
to the needs and wants of consumers, as adaptability is strongly 
associated with the human component of services production. In this 
regard, identification of the motives driving adoption and consumption 
is the precondition for successful implementation of electronic 
services. This article reports the results of a survey conducted for an 
R&D project with the objective to design an innovative and comprehensive 
wealth management service for consumers, a service that is offered 
mainly via the internet. In this study, the authors found that the 
conventional wisdom of mainstream finance and technology adoption 
theories, return-risk thinking, and cost-benefit analysis of product 
characteristics were insufficient to predict adoption. Rather, the 
adoption decision appears to be dominated by the perceived fit between 
the new service and the consumer's established consumption patterns.

To obtain a copy of the entire article, click on the link below.

http://www.igi-global.com/Bookstore/Article.aspx?TitleId=46069

* *

*PAPER TWO*

SMS Banking: An Exploratory Investigation of the Factors Influencing 
Future Use

Krassie Petrova, Auckland University of Technology, New Zealand
Shi Yu, Auckland University of Technology, New Zealand

Mobile banking is a mobile service that allows the user to perform 
banking transactions using a mobile handheld device and a mobile service 
known as short text messaging (SMS). Deploying an expanded Technology 
Acceptance Model (TAM), this study aims to identify the factors that 
influence the customer's decision to use SMS banking. Findings from 
relevant literature and outcomes of the analysis of qualitative data 
were gathered through focus group discussions to build a model, and a 
survey was conducted to explore the model with respect to individuals' 
behaviour when considering using SMS banking. Findings show that service 
quality, as well as the degree of customers' awareness about the 
service, influence participants' perceptions about the usefulness of SMS 
banking and their intentions to use and adopt the service in the future.

To obtain a copy of the entire article, click on the link below.

http://www.igi-global.com/Bookstore/Article.aspx?TitleId=46070

*PAPER THREE*

Does Technology Acceptance Change the Way from CRM to Customer Loyalty?: 
An Empirical Study on the Banking Industry

Yi-Yuan Liu, Oriental Institute of Technology, Taiwan

This study explores the moderating effect of technology acceptance on 
the relationship between customer relationship management (CRM) in terms 
of distribution and tailor-made functions and customer loyalty in the 
banking industry. The author uses LISREL two-group path analysis to find 
the variances between high and low technology acceptance. Data collected 
from the customers of nine retail banks show that commitments have a 
mediating effect on the relationship between the tailor-made function of 
CRM and customer loyalty, while technology acceptance has significant 
effects on both relationships between the two functions of CRM and 
continuance commitment.

To obtain a copy of the entire article, click on the link below.

http://www.igi-global.com/Bookstore/Article.aspx?TitleId=46071

*****************************************************

For full copies of the above articles, check for this issue of the 
*International Journal of E-Services and Mobile Applications (IJESMA)** 
*in your institution's library. This journal is also included in the IGI 
Global aggregated "*InfoSci-Journals*" database: 
http://www.igi-global.com/EResources/InfoSciJournals.aspx. 
*****************************************************

*CALL FOR PAPERS*

Mission of IJESMA:

The *International Journal of E-Services and Mobile Applications 
(IJESMA)* promotes and publishes state-of-the art research regarding 
different issues in the production management, delivery and consumption 
of e-services, self services, and mobile communication including 
business-to-business, business-to-consumer, government-to-business, 
government-to-consumer, and consumer-to-consumer e-services relevant to 
the interest of professionals, academic educators, researchers, and 
industry consultants in the field.

Coverage of IJESMA:

Topics to be discussed in this journal include (but are not limited to) 
the following:

· Adoption and diffusion of e-services

· Business models for mobile services

· Conceptual foundations and theoretical frameworks of e-services

· Differences between services and e-services

· E-banking

· E-government

· E-health

· E-learning

· E-libraries

· E-retailing

· E-services and business models

· E-services and competences

· E-services and entrepreneurship

· E-services and human resource management

· E-services and innovation

· E-services and knowledge management

· E-services and SMEs

· E-services and strategies

· E-services in the building industry

· E-services in the financial industry

· E-services in virtual worlds

· Internet-based companies providing e-services

· Issues related to e-services, self service, and mobile applications

· IT enabled self-services

· Mobile applications

· Mobile services

· Service science

· Telemedicine

· Transition from industrial to service and e-service economy

· Web-based portals offering different kind of services

Interested authors should consult the journal's manuscript submission 
guidelines at www.igi-global.com/ijesma <http://www.igi-global.com/ijesma>.

All inquiries and submissions should be sent to:

Editor-in-Chief: Ada Scupola at ada at ruc.dk <mailto:%20ada at ruc.dk>

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