[AISWorld] First CFP: AMCIS 2011 Minitrack on Analysis and Designof Service Systems

[Wei T. Yue]

CALL FOR PAPERS

17th Americas Conference on Information Systems (AMCIS 2011)
August 4-7, 2011 (Thursday-Sunday)
Detroit Marriott Hotel (
<http://www.marriott.com/hotels/travel/dtwdt-detroit-marriott-at-the-renaiss
ance-center/>
http://www.marriott.com/hotels/travel/dtwdt-detroit-marriott-at-the-renaissa
nce-center/)
Conference Website:  <http://amcis2011.aisnet.org/>
http://amcis2011.aisnet.org/

 

Track: Design Science

Mini-track: Analysis and Design of Service Systems

 
DESCRIPTION

Service technologies and systems have become an important area of business
applications of information technology as on-line services are now
commonplace under the notation of electronic commerce. The increasingly
prominent roles played by technology in the service encounters between firms
and customers also called for new service models in the management of
customer life-time values. Technology enabled co-creation of values also
create many opportunities in the business world. However, research is still
scant in service-related technologies and systems.  This mini-track offers a
new forum for exchanging innovative thinking and new research articles in,
but not limited to, the following topics: 

*	Formal analysis and design of service systems 
*	Integration of human- and computer-driven services 
*	Mathematical foundations of service modeling 
*	Metrics and performance analysis of services systems 
*	Models of event-driven and real-time service systems 
*	Economic analysis of service strategies and operations 
*	Optimal co-design of service provision and service recovery 
*	Service channels allocation under different customer segments 
*	Service coordination in inter-organizational service systems 
*	Pricing issues under different service models            
*	Modeling of customer-service systems 
*	Customer behaviors under technology-mediated service encounters 
*	Models of inter-organizational service systems 
*	Real-time negotiation in service systems 
*	Characteristics of e-business service systems 
*	Service modeling and design in various business contexts 
*	Simulation-based techniques for service analysis and management 
*	Design and implementation of service-driven information clouds 
*	Efficiency issues in service chains and networks 
*	Design and implementation of service-oriented process models 

IMPORTANT DATES:
* Jan 3, 2011:   AIS review system will begin accepting submissions
* Feb 17, 2010:   Full paper submission deadline
* Mar 24, 2011:   Authors notified of paper acceptance decision
* April 21, 2011: Camera-ready papers due

 

PAPER SUBMISSIONS:
Paper can be submitted using the online submission system at
<http://mc.manuscriptcentral.com/amcis2011>
http://mc.manuscriptcentral.com/amcis2011.

Additional information regarding the submission process will be made
available on the AMCIS 2011 primary website: <http://amcis2011.aisnet.org/>
http://amcis2011.aisnet.org/

MINITRACK CHAIRS' CONTACT INFORMATION:
Tienan Wang 

Harbin Institute of Technology

Phone: 86-0451-86414042
Email: wtn at hit.edu.cn

 

Wei Thoo Yue
City University of Hong Kong

Phone: 852-3442-9694
Email: wei.t.yue at cityu.edu.hk


J. Leon Zhao

City University of Hong Kong
Phone: 852-3442-9318

Email: jlzhao at cityu.edu.hk

 

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