[AISWorld] ToC International Journal of Knowledge Management Vol 7 Issue 2

[MurphJen at aol.com]

The  contents of the latest issue of: 
International Journal of Knowledge Management  (IJKM) 
Official  Publication of the Information Resources Management  Association 
Volume 7,  Issue 2, April-June 2011 
Published: Quarterly in Print and  Electronically 
ISSN: 1548-0666 EISSN: 1548-0658 
Published by  IGI Publishing,  Hershey-New York,  USA 
_www.igi-global.com/ijkm_ (http://www.igi-global.com/ijkm)  
Editor-in-Chief: Murray E. Jennex,  San Diego State University,  USA 
PAPER  ONE 
Knowledge  Management Process and Organizational Performance in  SMEs 
Varintorn  Supyuenyong, Knowledge Management Professional Center Asia, 
Thailand 
Fredric  William Swierczek, Thammasat  University, Thailand 
The  benefits of knowledge management are recognized mainly for the large  
organization. Small and medium-sized enterprises (SMEs) can also achieve the 
 real benefits of KM. This paper investigates the relationship between the 
KM  process and the organizational performance of SMEs. The objective of 
this paper  is to assess the KM process and its relationship to different 
components of  organizational performance in small and medium enterprise 
application service  providers in Thailand. A survey approach was used  with a 
sample of 81 respondents. The results show that knowledge organization,  and 
retention and knowledge utilization improve individual performance, product  
performance, and overall organizational performance. Only knowledge 
organization  and retention increases process performance. Knowledge dissemination 
influences  customer satisfaction and reputation and cost reduction. These 
results  demonstrate the benefits of the KM practices on the organizational 
performance  in SMEs. 
To obtain  a copy of the entire article, click on the link  below. 
_http://www.igi-global.com/bookstore/article.aspx?titleid=53236_ 
(http://www.igi-global.com/bookstore/article.aspx?titleid=53236)  
PAPER  TWO 
Boundary  Spanning Role of the IS Development Team in Consultant-Partnered 
Projects:  Knowledge Management Perspective 
Sanghoon  Lee, Yonsei University,  Korea 
Bongsik  Shin, San Diego State  University, USA 
Hogeun  Lee, Yonsei University,  Korea 
This  research examines the effect an Information Systems (IS) development 
team has on  end-users’ perceptions of system quality and system benefits by 
transferring  relevant knowledge through inter- and intra-firm boundaries. 
The research  context is the prevalent partnership in which an external 
consultant with  relevant expertise leads a client team to undertake an IS 
project. A high-level  research model that depicts dynamics among team competence 
(for knowledge  transfer), consultant partnership (with the project team), 
knowledge transfer  (through inter- and intra-firm boundaries), and project 
success is proposed  grounded on the theory of boundary spanning. Key 
indicators of team competence  and consultant partnership are derived from 
existing studies. With expected  multiplicity in the conceptual dimensions of team 
competence and consultant  partnership, they are designated as second-order 
constructs with first-order  manifest variables. User perceptions of the 
post-implementation quality and  benefits of an information system serve as 
project success variables. Relevant  hypotheses propose dynamics among the 
studied constructs. Survey data are  gathered from both system developers and 
end-users, and the integrity of the  research model and corresponding 
hypotheses are empirically tested with  structural equation modeling. Data analysis 
confirmed the importance of  knowledge transfer for the post-implementation 
success of an IS  project. 
To obtain  a copy of the entire article, click on the link  below. 
_http://www.igi-global.com/bookstore/article.aspx?titleid=53237_ 
(http://www.igi-global.com/bookstore/article.aspx?titleid=53237)  
PAPER  THREE 
The  Practice of Jordanian Business to Attain Customer Knowledge  
Acquisition 
Amine  Nehari Talet, King Fahd University of Petroleum & Minerals, Saudi  
Arabia 
Samer  Alhawari, Applied Science Private  University, Jordan 
Ebrahim  Mansour, Applied Science Private  University, Jordan 
Haroun  Alryalat, The World Islamic Sciences  & Education University, 
Jordan 
This paper  examines how Jordanian companies use the knowledge process to 
support Customer  Knowledge Acquisition (CKA) and how they foster it. The 
empirical study is based  on a sample of the data collected from 156 
respondents, drawn randomly from  three software business solution companies working 
in the Customer Relationship  Management (CRM) area, and four companies which 
are employing the CRM system.  The results show that the three selected 
factors (need for Customer Knowledge,  Verify Customer Source, and Capture 
Customer Knowledge) have a significant  impact on customer acquisition. However, 
the source identification of knowledge  is not significant in Jordanian 
business software environments. The empirical  findings will help both 
researchers and practitioners in future Knowledge  Management (KM) and Customer 
Acquisition research to gain a better understanding  of the knowledge processes 
about customers on Customer Acquisition. This paper  provides a contribution 
to the literature about Customer Knowledge Acquisition  in one of the 
developing countries as a framework to keep organizations  competitive within the 
global business  environment. 
To obtain  a copy of the entire article, click on the link  below. 
_http://www.igi-global.com/bookstore/article.aspx?titleid=53238_ 
(http://www.igi-global.com/bookstore/article.aspx?titleid=53238)  
PAPER  FOUR 
Impact of  Knowledge Management Dimensions on Learning Organization: 
Comparison Across  Business Excellence Awarded and Non-Awarded Indian  
Organizations 
Deepak  Chawla, International Management Institute, India 
Himanshu  Joshi, International Management Institute, India 
Knowledge  and knowledge driven learning determines the organizational 
ability to achieve  sustainable competitive advantage. To excel in business, 
organizations need to  develop processes that facilitate streamline information 
flow resulting in  enhanced learning. This paper investigates the learning 
capabilities  demonstrated by Indian organizations and for the differences 
between business  excellence awarded and non-awarded organizations. This 
paper examines the impact  of Knowledge Management (KM) dimensions on Learning 
Organization (LO) and tests  if the impact is significantly different for 
these groups. A convenience sample  of 57 executives from 16 Indian 
organizations participated in the study. The  results show that organizations awarded 
for business excellence fare better on  all items of LO as compared to 
non-awarded ones. However, statistical difference  is found only in Vision and 
Strategy and Performance Improvement Process. The  results show that most of 
the KM dimensions have a positive impact on LO  dimensions. 
To obtain  a copy of the entire article, click on the link  below. 
_http://www.igi-global.com/bookstore/article.aspx?titleid=53239_ 
(http://www.igi-global.com/bookstore/article.aspx?titleid=53239)  
PAPER  FIVE 
A Dynamic  Ability-Based View of the Organization 
Farley S.  Nobre, Federal University of  Parana, Brazil 
David S.  Walker, The University of Birmingham, UK 
This paper  investigates theoretical micro-foundations of core competencies 
in the  organization that pursues sustainable competitive advantage. It 
advocates that  there is a lack of literature perspectives which can explain 
the sources of core  competencies of the firm. This research raises questions 
on: What are the main  sources of creation and sustenance of core 
competencies? What are the abilities  which nourish the development of operational and 
dynamic capabilities? What is  the main source of collective knowledge in 
the organization? This work answers  these questions by proposing a dynamic 
ability-based view of the organization  which contributes to explaining the 
dynamic behavior of the firm in the pursuit  of sustainable competitive 
advantage. Cognition is the core ability which  supports individuals, groups, and 
organizations with intelligence, autonomy,  learning, and knowledge 
management. These concepts form the set of  organizational abilities in this 
research. 
To obtain  a copy of the entire article, click on the link  below. 
_http://www.igi-global.com/bookstore/article.aspx?titleid=53240_ 
(http://www.igi-global.com/bookstore/article.aspx?titleid=53240)  
***************************************************** 
For full copies  of the above articles, check for this issue of the 
International Journal of Knowledge  Management (IJKM) in your  institution's 
library. This journal is also included in the IGI Global  aggregated 
"InfoSci-Journals"  database: _http://www.igi-global.com/EResources/InfoSciJournals.aspx_ 
(http://www.igi-global.com/EResources/InfoSciJournals.aspx) .  
***************************************************** 
CALL FOR  PAPERS 
Mission of  IJKM: 
The primary objective of the International  Journal of Knowledge Management 
(IJKM) is to provide a comprehensive  cross discipline forum for advancing 
the understanding of the organizational,  technical, human, and cognitive 
issues associated with the creation, capture,  transfer and use of knowledge 
in organizations. The secondary objective of this  Journal is to share 
knowledge among researchers and practitioners with respect  to the design, 
development, implementation and maintenance of effective  knowledge management 
systems. The journal publishes high quality empirical and  theoretical research 
covering all aspects of knowledge management. In addition  to full-length 
research manuscripts, the journal publishes insightful research  and practice 
notes as well as case studies from all areas of knowledge  management. 
Coverage  of IJKM: 
The International Journal of Knowledge  Management (IJKM) covers all 
aspects of the knowledge management discipline,  from organizational issues to 
technology support to knowledge representation.  High quality submissions are 
encouraged using any qualitative or quantitative  research methodology. 
Submissions are especially encouraged covering the  following topics: 
·         Basic theories associated with knowledge creation,  knowledge 
management, and organizational  memory 
·         Case studies of knowledge management and  organizational memory 
systems 
·         Cognitive theories of knowledge management and  organizational 
memory 
·         Design of information and communication systems that  facilitate 
knowledge transfer and sharing 
·         Enablers and inhibitors of knowledge sharing and  knowledge 
transfer behaviors 
·         Global issues in knowledge management and  organizational memory 
·         Issues related to the capture, storage, search,  retrieval, and 
use of knowledge and organizational  memory 
·         Knowledge acquisition and transfer  processes 
·         Knowledge management in small and medium  enterprises 
·         Knowledge management  strategy 
·         Knowledge management training  issues 
·         Knowledge reuse in  organizations 
·         Knowledge transfer and sharing behaviors within  emergent 
organizational forms such as virtual  communities 
·         Methodologies and processes for developing knowledge  management 
systems 
·         Metrics and effectiveness of knowledge management and  
organizational memory systems 
·         Organizational and economic incentive structures for  knowledge 
sharing and use 
·         Organizational culture impacts on knowledge  management 
·         Organizational  learning 
·         Use of semantic networks, topic maps, the Internet,  digital 
documents, XML, taxonomies, ontologies, and other technologies to  implement 
knowledge management systems  
Interested  authors should consult the journal's manuscript submission 
guidelines _www.igi-global.com/ijkm_ (http://www.igi-global.com/ijkm) . 
All  inquiries and submissions should be sent to: 
Editor-in-Chief:  Dr. Murray Jennex at _IJKMsubmission at aol.com_ 
(mailto:%20ijkmsubmission at aol.com)
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