[AISWorld] CFP: AMCIS 2012 - Minitrack on IT-Shared Services

[Frank Ulbrich]

CALL FOR PAPERS

18th Americas Conference on Information Systems
Seattle, Washington, August 9-12, 2012

Track: E-Government
Minitrack: IT-Shared Services


DESCRIPTION

Governments around the world are using IT-shared services as a means of
enhancing service delivery and reducing costs. For example, the
Government of Canada has recently moved toward mandated IT-shared
services to deal with fragmentation, duplication, and inefficiencies in
IT service delivery. It hopes to produce savings and reduce the
government's footprint, strengthen security and the safety of government
data to ensure citizens are protected; and realize economies of scale
and make it more cost-effective to modernise IT services.

The transition toward IT-shared services, however, has proven to be a
complex, context-dependent endeavour often demanding significant
transformations of policies, processes, skills, and institutional
arrangements. This frequently requires a fundamental redefinition of the
organisations adopting shared services. After several years of trial and
error, we are currently at the vertex where public-sector organisations
are reflecting on their original initiatives, correcting their course of
actions, or just hopping on board this management trend.

This minitrack seeks to further our understanding of IT-shared services
in primarily public-sector organisations and how they are designed and
managed. Our intention is to unite relevant and important insights that
are useful to academics and practitioners alike in designing future
IT-shared services. We welcome contributions examining the dynamics
behind the adoption of shared services. We seek for theoretical
contributions as well as empirical findings that reflect on the
day-to-day business of shared services centres, how they are controlled
and governed at operational, tactical, and strategic levels.


SUGGESTED TOPICS

Contributed papers may deal with, but are not limited to, the following
topics:

- Adoption of shared services
- Governance of shared services
- Redefining shared services
- Reflections and experiences from practice (for practitioners'
contributions to the minitrack)
- Micro shared services
- Modelling techniques for understanding and designing shared services
- Shared services business models
- Strategic management of shared services


CHAIRS' CONTACT INFORMATION

Frank Ulbrich (corresponding minitrack-chair)
Northumbria University, United Kingdom
Stockholm School of Economics, Sweden
E-mail: frank.ulbrich at northumbria.ac.uk 

Mark Borman
University of Sydney, Australia
E-mail: mark.borman at sydney.edu.au


SUBMISSION SITE

http://mc.manuscriptcentral.com/amcis2012


IMPORTANT DATES

January 2, 2012  Manuscript Central will start accepting paper
submissions
March 1, 2012  Deadline for paper submissions
April 2, 2012  Authors will be notified of acceptances on or about this
date
April 20, 2012  For accepted papers, camera-ready copy due