[AISWorld] CFP: ECIS2014 - Service Innovation, Engineering, and Management Track

[Tuure Tuunanen]

****************************************************************************
CALL FOR PAPERS
22nd European Conference on Information Systems (ECIS 2014)
Track: Service Innovation, Engineering, and Management
(http://ecis2014.eu/wp-content/uploads/2013/07/20.-Service-Innovation-Engineering-and-Management2.pdf)
June 9-11, 2014, Tel Aviv, Israel (http://ecis2014.eu/)
****************************************************************************

TRACK CHAIRS

Daniel Beverungen, University of Muenster, Germany, daniel.beverungen at ercis.uni-muenster.de
Tuure Tuunanen*, University of Jyväskylä, Finland, tuure at tuunanen@.fi
Fons Wijnhoven, University of Twente, Netherlands, fons.wijnhoven at utwente.nl

*Corresponding track chair

DESCRIPTION

An increasing number of activities of public and private organizations are engineered and
managed as services, often creating innovations for economic growth and social welfare. This
development is mirrored in the domain of information systems (IS), and becomes evident in the
use of services as the organizing logic for providing IS, in the use of services as an architectural
paradigm (SOA), and in the design of Cloud/Internet-based services for information, processes,
applications, and IT-infrastructures. Moreover, the increasing amalgamation of information and
communication technology (ICT) enabled corporate and consumer services offer substantial
opportunities for service innovation. Examples for augmenting the physical world with services
include Near Frequency Communication (NFC) enabled frequent flyer cards at Air New Zealand
that facilitate check-in and identity verification, mobile ticketing for public transportation
services, apps for music festival participants to interact, or tablet-based services for ordering
food and drinks at a casino or restaurant. Often, the focal points are the infusion of ICT into
services and transferring service-dominant logic thinking into ICT development and use.
The IS discipline needs to advance research on phenomena related to IS as a service and ISbased
services. Researchers and practitioners alike suffer from a lack of theoretically grounded
knowledge for engineering and managing services, and for leveraging IS for service innovation.
At the same time, the advent and success of the service paradigm challenges previously
established concepts in the IS discipline, such as the separation between corporate IS and
consumer IS, or internal IS and external services. Service-focused research in IS thus needs to
create and refine concepts, models, methods, and systems to reflect these developments.

TOPICS OF INTEREST

Possible topics include, but are not limited to:
• IT service management and service capability management
• IS for service business model and service ecosystem innovation
• Service lifecycle management and service portfolio management
• Service design and development
• Service modeling and service ontologies
• Service architecture and modularity
• Service quality management and service excellence
• Service analytics, measurement and improvement
• Big data-driven services
• User-generated services, consumer information, and social media services
• Cloud and mobile services
• Self-service technologies
• Contributions to interdisciplinary service science research
• Product-service systems, service systems
• Value co-creation, resource integration for services
• E-Service theory
We invite submissions on all the mentioned topics, which can be of a relevant innovative theory
development nature, any kind of empirical or design science research, or insightful case studies
with theory, research and practice implications.

SUBMISSION DATES AND GUIDELINES

Paper Submission begins: 1 November, 2013
Call for Papers Submission Deadline Date: 8 December, 2013
Notification of acceptance: 3 March, 2014
Panel submission deadline: 5 March, 2014
Final version of accepted papers due: 30 March, 2014
Early Bird Registration closes: 16 April, 2014

ASSOCIATE EDITORS

Anu Bask, Aalto University, Finland
Roman Beck, University of Frankfurt, Germany
Tilo Böhmann, University of Hamburg, Germany
Axel Korthaus, Victoria University, Australia
Angela Lin, University of Sheffield, UK
Rikard Lindgren, Chalmers University, Sweden
Kathrin Möslein, University of Erlangen-Nürnberg, Germany
Oliver Mueller, University of Liechtenstein, Liechtenstein
Gabriele Piccoli, University of Pavia, Italy
Jens Poeppelbuss, University of Bremen, Germany
Michael Shaw, University of Illinois at Urbana-Champaign, USA
Minseok Song, Ulsan National Institute of Science and Technology, Korea Republic
Virpi Tuunainen, Aalto University, Finland


-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.aisnet.org/pipermail/aisworld_lists.aisnet.org/attachments/20130919/511e0f64/attachment.html>