[AISWorld] Pacific Asia Journal of the Association for Information Systems Vol. 5 Issue 3-Special Issue on Digital Society and E-Technologies

Tue Nov 26 22:10:05 EST 2013

Dear Colleagues,

On behalf of the Pacific Asia Journal of the Association for Information Systems (PAJAIS), I am pleased to announce that Vol. 5. Number 3, 2013 issue of PAJAIS is now available at the journal web site: http://journal.ecrc.nsysu.edu.tw/pajais/

PAJAIS is also available through AIS e-library: http://aisel.aisnet.org/pajais/

Table of Contents 

Guest Editors’ Introduction

Special Issue on Digital Society and E-Technologies 

Tomayess Issa, Pedro Isaias & Piet Kommers 

Abstract

It is evident that E-Technology (i.e. The Internet, social media… etc.) play a significant role in maintaining and supporting our digital society in various sectors from business, education, health and government and others. E-Technologies are now available worldwide for numerous numbers of universal users to increase collaboration, communication, interaction, creativity, critical thinking and problem solving in developing and developed countries. It is anticipated, and there is evidence gathering that E-technologies use will increase work performance, productivity, innovation, workers’ satisfaction, reduce cost and maintenance. On the other hand, adopting e-technologies will bring various negative aspects in relation to security, privacy, legal aspects and users’ frustration, as majorities of these e-technologies are still neglecting important aspects, i.e. Human Computer Interaction and usability. It is anticipated that these aspects will assist to improve the system functionality, which can be used efficiently, effectively and satisfactorily by universal users, including people with disability.

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1)      A Study of Service Quality and Important Features of Property Websites in Indonesia 

Achmad Nizar Hidayanto, Widianto Muttaqien Mukhodim, Frisca M. Kom, and Kasiyah M. Junus 

Abstract

The purpose of this research is to analyze the service quality of property websites in Indonesia in order to help website owners in evaluating their websites. The service quality of the websites is measured by adapting the SERVQUAL method which measures the gap between visitor’s expectation and satisfaction. SERVQUAL in this study was constructed by adapting Web Quality Factors. In addition, considering the unique condition of Indonesia and the various technological advancements, we aim to formulate important features of property websites in Indonesia by asking the respondents to rate the importance of each feature. We circulated questionnaires to property exhibition events in Jakarta and received 101 valid questionnaires from 204 respondents. The results showed that respondents considered the service quality of the websites to still be under their expectations in all SERVQUAL dimensions which include reliability, assurance, tangibility, empathy, and responsiveness. Furthermore, we successfully identified significant features of property websites and extracted important characteristics for developing countries' context. Some of which are currently unavailable in the Indonesian property information provider websites.

Keywords: E-commerce, service quality, SERVQUAL, reliability, assurance, tangibility, empathy, responsiveness, property website, property website features, Indonesia, developing country

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2)      A Framework to Evaluate Information Quality in Public Administration Websites 

Filippo Geraci, Maurizio Martinelli, Marco Pellegrini and Michela Serrecchia 

Abstract

This paper presents a framework aimed at assessing the capacity of Public Administration bodies (PA) to offer a good quality of information and service on their web portals. Our framework is based on the extraction of “.it” domain names registered by Italian public institutions and the subsequent analysis of their relative websites. The analysis foresees an automatic gathering of the web pages of PA portals by means of web crawling and an assessment of the quality of their online information services. This assessment is carried out by verifying their compliance with current legislation on the basis of the criteria established in government guidelines . This approach provides an ongoing monitoring process of the PA websites that can contribute to the improvement of their overall quality. Moreover, our approach can also hopefully be of benefit to local governments in other countries.

Keywords: E-government, websites, public administration, crawling 

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3)      A Maintaining Information Security in the New Technological Scenario 

Leandro Jose Aguilar Andrijic Malandrin and Tereza Cristina Melo de Brit

Abstract

The technological scenario always played a critical role in Information Security. However, in recent years, this scenario has changed substantially, in ways not known so far. Characterized by different technological trends, like IT infrastructure outsourcing, cloud computing and mobility, this scenario created several new security challenges. The usual approach to deal with change in Information Security Management Systems (ISMS) is to execute a risk assessment review and to deploy new security controls. However, because of the disruptive nature of the technological scenario, that is not enough – new ways to plan the ISMS itself seem to be required. In this paper, these needed changed are identified and detailed, using ISO/IEC 27001 as a key reference. Based on risks mapped in the literature for key technological trends, checkpoints were created and inserted into the basic processes for important ISMS planning activities. The result is a support framework designed specifically for Security Policy definition and Risk Management. By modifying the usual process for each activity, the framework drives the creation of a security culture based on the awareness of the external scenario new risks. Applicability tests executed in a medium-sized organization showed that the framework can be easily plugged into real world situations. The main contribution of this research is the definition of new tool to help security practitioners better cope with the security challenges created by a disruptive technological scenario.

Keywords: Information Security Management Systems, ISO/IEC 27001, IT infrastructure outsourcing, Cloud Computing, Mobility, Security Policy, Risk Management

4) Business Processes as Social Entities – A Use Case Driven Approach

Dirk Werth and Christina Di Valentin

Abstract

Social media represents one of the most rapidly growing trends in information technology. Up to now, however, this trend has been mainly driven by private users, although in organizational context social media technologies would provide a multiplicity of benefits. This paper shows – based on a state of the art analysis – application potentials of social media in the field of business process management (BPM). The focus lies on the interplay between the subjects and objects of BPM and social media. The goal is to turn business processes into social entities with the capability to communicate and to take on identity. Based on a holistic idea finding process, several potential use cases are arranged within the phases of the BPM cycle. The results show that unexploited potentials exist particularly in the phases of “Business Process Design” and “Business Process Controlling”.

Keywords: Social Business Process Management, Social Networking, Social Media.

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Best Regards, 

Dr. Ting-Peng Liang, Editor in Chief, 

Pacific Asia Journal of the Association for Information Systems 

Information Systems Department 

College of Business Administration 

Electronic Commerce Research Center
National Sun Yat-sen University 
70 Lien-Hai Road, Kaohsiung 804 Taiwan
http://www.ecrc.nsysu.edu.tw/
TEL:886-7-5252000 ext 4781
FAX:886-7-5254504

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Ju-min Michelle Yen
Research Assistant
Electronic Commerce Research Center

70 Lien-Hai Road, Kaohsiung 804 Taiwan
http://www.ecrc.nsysu.edu.tw/index_en.html
TEL:886-7-5252000 ext 4711
FAX:886-7-5254504
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