[AISWorld] EM CfP "Smart Services: the move to customer-orientation"

[Electronic Markets]

- Apologies for cross-postings - 

Dear colleagues,

We would like to draw your attention to our call for papers for the special
issue on „Smart Services: the move to customer-orientation". 

The submission deadline is January 30, 2017. The detailed CfP is copied
below.
                               
Please feel free to forward this email to interested colleagues. If
questions arise regarding the submission deadline or potential topics,
please contact the editorial office [editors at electronicmarkets.org].

With best regards,
Carsta Militzer-Horstmann

Executive Editor
Electronic Markets - The International Journal on Networked Business

*********************************************************************
Electronic Markets - The International Journal on Networked Business

Call for Papers for Special Issue on 

„Smart Services: the move to customer-orientation"
*********************************************************************

Guest Editors
***************
- Rainer Alt (Leipzig University, Germany), rainer.alt at uni-leipzig.de
- Haluk Demirkan (University of Washington - Tacoma, USA), haluk at uw.edu
- Jan Fabian Ehmke (Freie Universität Berlin, Germany),
janfabian.ehmke at fu-berlin.de
- Anne Moen (University of Oslo, Norway), anne.moen at medisin.uio.no
- Alfred Winter (Leipzig University, Germany),
alfred.winter at imise.uni-leipzig.de

Theme
***************
Typical service industries such as banking, healthcare, education or travel,
have shown that value is created in the interaction between service
providers and service consumers. The diffusion of advanced information
technologies from web services, electronic market platforms and mobile
solutions to smart computers has brought them more directly to the users.
They enable customers or patients not only to retrieve and contract relevant
offerings, but also to configure them according to their individual
preferences. However, existing services often still follow an inside-out
instead of an outside-in logic. They are designed from the perspective of a
specific service provider and fail to support the bundling and coordination
of services across multiple service providers. While transactions with
individual service providers have been successfully implemented in many
solutions, the bundling and tracking of service bundles across service
providers, such as banks, hospitals or transportation companies, requires
substantial coordination on behalf of the customer today. This special issue
aims to contribute to the understanding of how (smart) services contribute
in realizing an outside-in perspective as well as “empowered” customers.

Central topics
***************
Smart services are based on information technology and have the ability to
interact with other services due to distinct knowledge on customer’s
preferences and their context. An important trend in smart services is the
increasing availability of cognitive assistants (e.g., Siri, Watson, Jibo,
Echo, Cortana, Chatbots) to boost productivity and creativity of all the
people inside them. This special issue seeks research on the concepts,
solutions and findings that help in advancing service-thinking regarding
more customer-experience and value co-creation. It is interdisciplinary and
invites research from the fields of service marketing, service engineering,
service science as well as from applied fields, such as medicine
informatics, transportation management, tourism or education. Topics of
interest are:
- forms and measurement of customer-orientation
- methods and concepts for service composition
- methods for the coordination/combination/bundling of services
- value co-creation processes, metrics and analytics for smart services
- business models for smart services and new intermediaries
- theories and approaches to understand a customer-dominant logic
- business models and applications for innovation of smart services
- societal impacts of customer-oriented services
- digital transformation processes for customer-experience
- application of customer-dominant logic 
- formal representation and modeling of bundled services and customer
context
- technological implementations and standardization issues

Additional topic suggestions are welcome. All papers will be peer reviewed
and should conform to Electronic Markets’ publication standards. Electronic
Markets is a SSCI-listed journal (IF: 1.404) and supports methodological and
theoretical pluralism, i.e. empirical or theoretical work, qualitative
research, design science, are all welcome. If you would like to discuss any
aspect of the special issue, please contact the guest editors.

Submission
***************
Submissions to Electronic Markets have an average of 6,500 words and must be
original, not published or under review elsewhere. Electronic Markets
welcomes research papers (e.g. regular research, state-of-the-art, case
studies) as well as position papers and book reviews. Papers must be
submitted via the electronic submission system at http://elma.edmgr.com.
Instructions, templates and general information are available at
http://www.electronicmarkets.org/authors.

Important deadline
***************
- Submission Deadline: January 30, 2017

This CfP is also available on our website at http://bit.ly/2aXHO6g

All current EM calls can be found at
http://www.electronicmarkets.org/call-for-papers/

========================================================================
Electronic Markets - The International Journal on Networked Business
Editors-in-Chief: Rainer Alt, Leipzig University and Hans-Dieter Zimmermann,
FHS St. Gallen, University of Applied Sciences, St. Gallen, Switzerland 
Executive Editor: Carsta Militzer-Horstmann, Leipzig University

Editorial Office:
Electronic Markets - The International Journal on Networked Business 
c/o Information Systems Institute, Leipzig University
04109 Leipzig, Germany
Phone +49 341 9733600
Fax +49 341 9733612
E-mail: editors at electronicmarkets.org
electronicmarkets.org
facebook.com/ElectronicMarkets
twitter.com/journal_EM    

Electronic Markets is a SSCI-listed academic journal (IF: 1.404) and
published quarterly by Springer. ISSN: 1019-6781 (Paper) 1422-8890 (Online).