[AISWorld] [AJIS] New Article Published: Getting it right! Critical Success Factors of BPM in the Public Sector: A Systematic Literature Review

[John Lamp]

Hi,

The Australasian Journal of Information Systems has just published its latest article.

Syed, R., Bandara, W., French, E., & Stewart, G. (2018). Getting it right! Critical Success Factors of BPM in the Public Sector: A Systematic Literature Review. Australasian Journal of Information Systems, 22. doi: http://dx.doi.org/10.3127/ajis.v22i0.1265

Abstract
The continuously evolving and dynamic social, economic, political environments and public pressures demand governments to deliver effective and efficient public services. In the quest for meeting these demands, governments respond by designing extensive reforms and performance objectives to improve the efficiency and responsiveness of their agencies. Many governments have adopted Business Process Management (BPM) as a strategy to achieve these reforms. However, the successful implementation of BPM initiatives has been a challenging task for agencies responsible for these initiatives, with many projects not reaching completion or not achieving the intended outcomes. This paper reports the results of a systematic literature review on critical success factors (CSFs) related to BPM projects in the public sector. We analysed 31 papers in this review covering both the developed and developing country contexts, sourced from refereed and peer reviewed journals. A quasi-deductive approach was applied for the qualitative data analysis using NVivo 10 software. This resulted in the synthesis and identification of 14 critical success factors of BPM in the public sector, each defined and described in detail with specific attention to the sub-factors mentioned within the literature. Any differences between developed and developing country contexts were sought for, and the observations critically analysed. We propose a series of research questions, designed to support the progression of BPM in the public sector of developed as well as developing countries.
Keywords
Business Process Management; public sector organisations; developed countries; developing countries; critical success factors

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Call for Papers

AJIS publishes high quality contributions to the global Information Systems (IS) discipline with an emphasis on theory and practice on the Australasian context.

Topics cover core IS theory development and application (the nature of data, information and knowledge; formal representations of the world, the interaction of people, organisations and information technologies; the analysis, design and deployment of information systems; the impacts of information systems on individuals, organisations and society), IS domains (e-business, e-government, e-learning, e-law, etc) and IS research approaches.

Research and conceptual development based in a very wide range of epistemological methods are welcomed.

All manuscripts undergo double blind reviewing by at least 2 well qualified reviewers. Their task is to provide constructive, fair, and timely advice to authors and editor.

AJIS welcomes research and conceptual development of the IS discipline based
in a very wide range of epistemologies. Different types of research paper need to be judged by different criteria. Here are some assessment criteria that may be applied:

*       Relevance - topic or focus is part of the IS discipline.
*       Effectiveness - paper makes a significant contribution to the IS body of knowledge.
*       Impact - paper will be used for further research and/or practice.
*       Uniqueness - paper is innovative, original & unique.
*       Conceptual soundness - theory, model or framework made explicit.
*       Argument - design of the research or investigation is sound; methods appropriate.
*       Clarity - Topic is clearly stated; illustrations, charts & examples support content.
*       Reliability - data available; replication possible.
*       References - sound, used appropriately, and sufficient - appropriate AJIS articles referenced
*       Style - appropriate language, manuscript flows.

This journal provides immediate open access to its content on the principle that making research freely available to the public supports a greater global exchange of knowledge.

AJIS has been published since 1993 and appears in the Index of Information Systems Journals, is ranked "A" by both the Australian Council of Professors and Heads of Information Systems and the Australian Business Deans' Council.

In addition to web distribution, AJIS is distributed by EBSCO, it is listed in Cabell's International Directory and is indexed by EBSCO, Elsevier, Scopus and the Directory of Open Access Journals.

Thanks for the continuing interest in our work,

Cheers
John
@JohnWLamp
ORCID: 0000-0003-1891-0400
ResearcherID: A-3227-2008
ISNI: 0000 0003 5074 9223
Scopus AuthorID: 9840309500

Index of Information Systems Journals http://lamp.infosys.deakin.edu.au/journals/
Editor-in-Chief, Australasian Journal of Information Systems  http://journal.acs.org.au/index.php/ajis/

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Dr John Lamp
Associate Professor
Department of Information Systems and Business Analytics, Deakin Business School
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