[AISWorld] CALL FOR PAPERS - Workshop: Designing User Assistance in Intelligent Systems - ECIS 2019 in Stockholm, Sweden (June 11th, 2019)

Thu Jan 24 05:05:43 EST 2019

CALL FOR PAPERS - Workshop: Designing User Assistance in Intelligent Systems
- ECIS 2019 in Stockholm, Sweden (June 11th, 2019)

Intelligent systems have become ubiquitous in modern life and increasingly
shift the performance of tasks from humans to systems. Although this
development has many advantages, the interplay between intelligent systems
and humans remains a challenge. On the one hand, taking humans out of the
loop may lead to “mindless” ways of working and result in various failures.
On the other hand, human capabilities cannot always cope with intelligent
systems’ functionalities. In sum, intelligent systems have increased their
capabilities and functionalities with a rapid pace and thereby enlarged the
gap to the humans’ (cognitive) capabilities to comprehend and utilize these
systems.

One way to support humans in the usage of intelligent systems is providing
assistance and there is some initial research addressing this. Recent
assistance functionalities, primarily in the private life context, such as
Apple’s Siri or Google Now, begin to show their usefulness and the major
technology companies (Google, Amazon, and Microsoft) have announced even
more intelligent, innovative, and interactive personal assistants for the
future. Nevertheless, the interactions between humans and intelligent
systems deserve more research. We define user assistance as a specific
capability of interactive intelligent systems that help users perform their
tasks better. Thereby, user assistance is a human-, task-, and
context-dependent augmentation of task performance bridging the gap between
the system’s functionalities and the human’s individual capabilities with
the goal of positively influencing task outcomes. User assistance can be
classified along two dimensions: (1) the degree of interaction enabled by
user assistance, and (2) the degree of intelligence of user assistance. The
degree of interaction characterizes the assistance systems capability to
support humans in an ongoing reciprocal and activating dialog using,
potentially, different channels. The degree of intelligence describes the
capability to provide assistance based on the human, the context, and the
current activity. User assistance can be instantiated in many different
forms such as decision aids, recommendation agents, virtual assistants,
guidance systems, task-support systems, conversational agents, chatbots, or
robo-advisors.

The workshop welcomes manuscripts that address one of the following topics:

* Theory-grounded conceptualization of user assistance in general or along
the two dimensions interactivity and intelligence

* Design of user assistance in the form of decision aids, recommendation
systems, virtual assistants, guidance systems, task-support systems,
conversational agents, chatbots, and robo-advisors

* Research on the IT-based support of individuals’ working routines in
organizational or private life contexts

* Empirical (qualitative or quantitative) evaluation of user assistance
artifacts in, e.g. laboratory experiments or field studies

* Research addressing the context and situation when user assistance is
required

* Understanding and designing anthropomorphic attributes of assistance
systems

* Research on the individuals’ cognitive processes when using user
assistance and the related outcomes

We welcome research from various domains like Business Intelligence &
Analytics, E-commerce, Service, and Health Care.

This year’s workshop is furthermore intended to be a paper-development
workshop for submissions to the BISE Special Issue on “User Assistance for
Intelligent Systems”, which is going to appear in June 2020. The initial
submission date of the Special Issue is one month after the ECIS 2019
workshop (July 15th, 2019) leaving time to revise and finalize the
manuscript. Therefore, we especially invite authors planning to submit their
research to the Special Issue to participate in this year’s workshop and
discuss their manuscripts with the SI guest editors and potential reviewers.

Website of the BISE Special Issue: http://www.bise-journal.com/?p=1551

-- Workshop Format & Submissions –-

Interested researchers can participate in two ways in the workshop: 

First, by submitting a manuscript in English language (RIP or full paper
according to the ECIS 2019 submission guidelines) that will be discussed
during the workshop. The submitted manuscripts will be reviewed in a
double-blind review process by at least two program committee members and
authors of other workshop papers (if suitable). The review process will
especially focus on the manuscripts’ relevance to the workshop, originality
of the research, and research rigor. All submitted manuscripts will receive
the review feedback before the workshop in order to have the chance to
improve the manuscript for the workshop. All submitted and accepted
manuscripts will be distributed among all workshop participants in order to
read the manuscript as workshop presentation. Conceptual papers are also
welcome. 

Second, interested researchers can participate in the workshop without
submitting an own paper, but by discussing the manuscripts of the workshop
participants presented during the workshop.

Please submit your manuscripts to the corresponding workshop chair Stefan
Morana (stefan.morana at kit.edu).

-- Workshop Proceedings –-

If wished by the author(s), accepted workshop papers can be published as
either extended abstracts or full paper in the KIT SCIENTIFIC WORKING PAPERS
series depending on the authors’ choice. The proceedings from last year’s
workshop are available here:
https://publikationen.bibliothek.kit.edu/1000083107. 

Accepted papers will also be made available to other attendees for the
period of the workshop and a printed abstract will be included as part of
the workshop package. 

In addition, this workshop is intended to be a paper-development workshop
for the BISE Special Issue on “User Assistance for Intelligent Systems”.  

-- Important Dates ---

* Submission deadline: 15.03.2019

* Authors notification: 15.04.2019

* Workshop: 11.06.2019 (TBC)

-- Workshop Chairs --

Stefan Morana, Karlsruhe Institute of Technology (KIT), Germany
(corresponding chair)

Jella Pfeiffer, Karlsruhe Institute of Technology (KIT), Germany

-- Program Committee –

* Marc T. P. Adam, The University of Newcastle, Australia

* Benedikt Berger, Ludwigs-Maximilian University Munich, Germany

* Henner Gimpel, University of Augsburg, Germany

* Shirley Gregor, Australian National University, Australia 

* Alan Hevner, University of South Florida, USA

* Oliver Hinz, University of Frankfurt, Germany 

* Christian Matt, University of Bern, Switzerland

* Martin Meißner, University of Southern Denmark, Denmark

* Matthias Söllner, University of Kassel, Germany and University of St.
Gallen, Switzerland

* Ali Sunyaev, Karlsruhe Institute of Technology, Germany 

* Timm Teubner, Freie Universität Berlin, Germany

* Verena Tiefenbeck, ETH Zurich, Switzerland

* Manuel Trenz, University of Augsburg, Germany

* Barbara Weber, Technical University of Denmark, Denmark

* Christof Weinhardt, Karlsruhe Institute of Technology, Germany 

* Markus Weinmann, University of Liechtenstein, Liechtenstein

Karlsruhe Institute of Technology (KIT)

Department of Economics and Management
Institute of Information Systems and Marketing (IISM)

Karlsruhe Service Research Institute (KSRI)

Research Group “Information Systems & Service Design”

Dr. Stefan Morana

+49 721 608-41587

Fritz-Erler-Straße 23
76133 Karlsruhe, Germany

 <mailto:stefan.morana at kit%20edu> stefan.morana at kit edu |
<http://issd.iism.kit.edu/> issd.iism.kit.edu |  <http://www.iism.kit.edu/>
iism.kit.edu |  <http://www.ksri.kit.edu/> ksri.kit.edu

KIT – The Research University oft he Helmholtz Association

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