[IRIS] ECSCW 2023 workshop on digital public encounters. Submission deadline May 1. Trondheim, Norway

[Babak A. Farshchian]

Dear colleagues.
If you are working on the digitalization of citizen-facing public services, please consider to participate to our workshop!

  *   What: Half-day workshop on digital public encounters.
  *   Where: As part of the ECSCW 2023 conference in Trondheim, Norway. See https://ecscw.eusset.eu.
  *   When: June 6, 2023.
  *   How: Submit a 1-3 pages position paper.
You can find more information about the workshop and how to participate at this URL: https://digipub.idi.ntnu.no/digital-public-encounters/

Background:
The digitalization of the public sector impacts nearly all aspects of public service provision, including the interaction between citizens and public officials, also known as public encounter. This traditionally face-to-face interaction is being replaced by digital platforms, chat-bots, and self-services. Public encounters can be highly collaborative processes, e.g., in the provision of welfare services, that involve multiple stakeholders. The use of digital tools in these processes poses opportunities as well as challenges to the collaborative process and the public service provision in general. This workshop aims to bring together researchers and practitioners with a common interest in the collaborative aspects of digital public encounter, how public officials and citizens communicate and cooperate through digital tools, and the long-term impact of these technological transformations. Topics include but are not limited to communication and collaboration processes in the digital public encounter, analysis of digital tools in the public encounter and theories and case-studies on how public encounters happen. We invite researchers as well as practitioners to participate in the workshop.

Regards, organizers: Michaela Schmidt (NTNU), Babak Farshchian (NTNU), Sara Hofmann (UiA).

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ECSCW 2023 will be in Trondheim! https://ecscw.eusset.eu<https://ecscw.eusset.eu/>

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