[AISWorld] JSR Special Issue on Human-Robot Interactions in Service

[Ming-Hui Huang]

Call for Papers
*Journal of Service Research* Special Issue on

*Human-Robot Interactions in Service*

Submission deadline *October 1, 2023 *

*JSR* invites submissions for a multisector, multidisciplinary,
multicultural special issue on Human-Robot Interactions in Service. *JSR*
is broad, interdisciplinary, and impactful. *JSR* ranked 2nd (top 1%) out
of 1,345 Sociology and Political Sciences, and ranked 10th out of 2,087
Business, Management and Accounting journals in CiteScore.

The rise of service robots across industry sectors is accelerating,
including health care, retail, education, and hospitality. The nature of
human-robot interactions within a wide range of service systems is
therefore being studied from multiple disciplinary perspectives, including
marketing, information systems, computer science, operations research, and
organizational behavior, among others. The cultural and demographic factors
that influence outcomes of interactions between diverse people and social
robots is also increasingly relevant.

We particularly welcome submissions based on field studies that cover
various stakeholders’ perspectives in complex, real-world service systems.
We also encourage submissions based on academic-practitioner
collaborations. Potential research questions include, but are not limited
to:

   - How will advancing technological capabilities including affective
   computing, commonsense reasoning, human-like episodic memory, and more play
   a role in enabling new social robot applications across industries?
   - How do advancing social robot technologies avoid seeming creepy, while
   ensuring safe, ethical, sustainable service system improvements?
   - What is the effect of human-robot interactions on other actors, such
   as customers, frontline employees, and other users, in socially complex
   environments?
   - What are success factors of, and barriers to, robot implementation in
   practice? What is the path to profitability of commercial service robots?
   Does this differ across different industries and cultures? What new skills
   and organizational engagement processes are needed to compete in this
   emerging market?
   - Under which conditions can a service robot be a worthy
   assistant/collaborator or an effective coach/mediator, for instance in
   transformative services such as health care and education?
   - What are the priorities for future research on human-robot
   interactions within this multi-industry, multidisciplinary, multicultural,
   and multi-organizational domain?

The special issue operates on a tight timeline, and authors should expect
quick turnaround for reviews and revisions. The special issue is planned to
be published in November 2024 and accepted papers will be published online
first. For further information, please contact the special issue
co-editors:

Jenny van Doorn, University of Groningen, j.van.doorn at rug.nl
Gaby Odekerken-Schröder, Maastricht University,
g.odekerken at maastrichtuniversity.nl
Jim Spohrer, International Society of Service Innovation Professionals,
spohrer at issip.org

_____________

Ming-Hui Huang

Editor-in-Chief Journal of Service Research

Distinguished Professor National Taiwan University

Fellow Association for Information Systems (AIS)

Fellow European Marketing Academy (EMAC)